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Larry H. Miller Chrysler Jeep Dodge Ram Provo
Provo, UT
197 Reviews
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197 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo
March 31, 2020
They sold us a Lemon, three months later can't get our money My husband contracted with the the Larry H. Miller Dodge dealer in Provo in December to purchase a truck for over $75,000. The vehicle never worked r My husband contracted with the the Larry H. Miller Dodge dealer in Provo in December to purchase a truck for over $75,000. The vehicle never worked right. We had it less than three days during which my husband took it back three times so the dealer could address the problem. Finally, on the third day he just left it with them. My husband had to work with several Chrysler Corp representatives and after three months, there was a verbal offer that they would send a rep from Stericycle, Mike Hummel, to bring paperwork for my husband to sign to facilitate a buy-back. Mr. Hummel did not come with any paper work to indicate that Chrysler or anyone else was going to pay us anything for the truck. In fact Mr. Hummel started to rise several times with a “threat” to walk away and leave us with a truck that doesn’t work if my husband refused to sign the papers releasing all interest in the truck. My husband felt he had no choice but to sign the papers. Not only was there no paper work to commit anyone to pay for the truck, but Mr. Hummel insisted that my husband sign a paper specifically stating that no promise of reimbursement was offered or to be expected. This paper also included a gag order which also had to be signed. Mr. Hummel insisted this is the way it is always done. He was quite frustrated with me, who did not want to see my husband forced to sign or get stuck with a truck that never worked. Mr. Hummel assured us that the purchase in December “is all going to be undone” and we would get “everything you paid for the vehicle.” This was on Wednesday, March 25th. Mr. Hummel also said we could expect the lien on the truck to be paid off by Friday, the 28th or Monday, the 30th. He also said we could expect the $11,000 we put down on the truck in the form of a check by Monday, and if we didn’t get it by Wednesday to call him. It is now Tuesday, and the loan hasn’t been paid off and, of course, we have no check. When my husband contacted Mr. Hummel, he said that the dealer is the one responsible for paying off the loan and the down payment, and he suggested we call an attorney. I’m ready to go picket the business. Do you have any advice? Thank you, Leslie Giboney More
by gibfam
Employees Worked With
John Martin, Tia at Chrysler, Mike Hummel
March 02, 2020
Terrible Experience, Do not use this service department! I purchased a new 2019 Jeep Rubicon, but within 2 months the vehicle started having an issue with the electrical system. I brought it into LHM Jeep in I purchased a new 2019 Jeep Rubicon, but within 2 months the vehicle started having an issue with the electrical system. I brought it into LHM Jeep in Provo and they said everything was covered under warranty. The service rep. set up a loaner at the Enterprise down the street and I gave them a video of exactly what was happening with the vehicle. The service rep. assured me that since the car was under warranty and was only a few months old the rental would be free of charge. The dealership took 2 weeks to diagnose the issue but returned the car without replacing one part. We have been stranded multiple times in the cold waiting for a tow truck since then. Now the Enterprise rental car is telling us that LHM Jeep Provo is refusing to pay for 2 of the three loaner vehicle rentals and they are sending us to collections unless we pay the bill! Do not trust these guys! Take your car to a dealer that is trustworthy and knows how to fix things right the first time. If I could give them a below 1 star I would. I have left several messages for the general manager and the service manager and they both have never called me back or left a message. They also conveniently lost some of the the service records, these guys are terrible! More
by Ty
Employees Worked With
Jay/Howard Taylor, Jason Young
December 19, 2019
We are thrilled with the new Challenger we just bought at LHM Dodge Provo! The car is amazing! The team we worked with really knows and appreciates the details and features of what we wanted and understood LHM Dodge Provo! The car is amazing! The team we worked with really knows and appreciates the details and features of what we wanted and understood how important the right price was for us to make the deal work. Josh Halacy and Amylyn were super friendly and we connected well with them. Jon made it possible for the numbers to work and miracle Max is fast and efficient with the financing. Thanks to all if you there at LHM CJD Provo. More
by Chuck
Employees Worked With
Josh H, Amylyn, Jon M, and Max.
August 11, 2019
Great place to buy and service. Found the vehicle we wanted at a great price at LHM Provo. James and Danny helped us get the vehicle despite some unforeseen expenses by making our fi Found the vehicle we wanted at a great price at LHM Provo. James and Danny helped us get the vehicle despite some unforeseen expenses by making our first payment. We then got a taste of the repair shop’s service when our car had problems starting under certain conditions. They diagnosed the problem and ordered the faulty part. Everything is working great and we love our new ride! Great place to do business! More
by RTD
Employees Worked With
James, Danny, Jenna, Seven
July 12, 2019
service review I was treated with care and they did a god job in a timely fashion the facilities are very well taken care of and are convenient. Overall very good. I was treated with care and they did a god job in a timely fashion the facilities are very well taken care of and are convenient. Overall very good. More
by don from orem
Employees Worked With
sevice people
May 16, 2019
Jeep Renagade Latitude The staff is very friendly and professional. Helped me get the best price possible for my Jeep. I really had a great experience at the dealership a The staff is very friendly and professional. Helped me get the best price possible for my Jeep. I really had a great experience at the dealership and my salesman, Michael H. was a good fit for my expectations. More
by Jeep18
Employees Worked With
Michael H.
May 15, 2019
Kid friendly I had to get my van serviced with three small children in tow. The kids enjoyed the play area and snacks. When I realized more work needed to be done, I had to get my van serviced with three small children in tow. The kids enjoyed the play area and snacks. When I realized more work needed to be done, the provided a free shuttle back to my home so my kids could take naps, and returned to pick us up a few hours later. More
by Cassie506
Employees Worked With
Jordan
May 02, 2019
Outstanding service and effort!!!! These guys at this dealership went above and beyond to get my car loan done. Experience was stellar! Sales managers, sales people and finance manager These guys at this dealership went above and beyond to get my car loan done. Experience was stellar! Sales managers, sales people and finance manager all just outstanding!! Thank you to Jenna, Danny, Luis, and Jared. They went out of their way to find me a car and get the numbers right to get the deal done when no other dealer was willing. They stayed well passed midnight to make sure I drove out with my new car happy! I would refer anyone to this dealer all day!! Thank you all for your efforts!! You guys rock!! More
by Tshain123
Employees Worked With
Jenna, Danny, Luis, Jared
March 31, 2019
service It was a very good experience, in and out within an hour. Appointment made when I arrived my car was taken but to be serviced It was a very good experience, in and out within an hour. Appointment made when I arrived my car was taken but to be serviced More
by Lh
Employees Worked With
Everyone
March 31, 2019
Once again Fabulous Service Just took my Jeep in for it’s 30,000 mile service and oil change and had great service as always!!! Roy was great to get everything I needed done, don Just took my Jeep in for it’s 30,000 mile service and oil change and had great service as always!!! Roy was great to get everything I needed done, done in a timely manner even though they were extremely busy. Thanks Larry H. Miller Jeep for having such a great service department!!! More
by Divalzw
Employees Worked With
Roy
