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Larry H. Miller Chrysler Jeep Dodge Ram Provo
Provo, UT
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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165 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo
March 19, 2018
Great purchase experience. Recently bought a new 2017 Ram 3500 4x4 Mega Cab Dually. From initial contact via internet chat with the sales staff, to the test drive, and then the Recently bought a new 2017 Ram 3500 4x4 Mega Cab Dually. From initial contact via internet chat with the sales staff, to the test drive, and then the purchase experience, things could not have gone better. Got the truck I wanted, for a fair price, and didn't feel like I was pressured at any point during the process. More
by ProvoMB52
Employees Worked With
Brooke, Ricky
Helpful March 16, 2018
AVOID THIS DEALERSHIP!! They try and take advantage of you! If I could give less than 1 star, I would be much happier. I was in communication with one of their salesman to purchase a truck (Bryson). This truc If I could give less than 1 star, I would be much happier. I was in communication with one of their salesman to purchase a truck (Bryson). This truck had some damage on the photo and I was assured that the damage would be repaired prior to it being sold for the price listed. Great. Bryson stops returning my emails and now I hear from a different salesman (Jonathan). We hash out some other questions I had and I am ready to put down my deposit and buy the truck with cash no less. We're not talking about an insignificant purchase here. The truck was $41,495 plus tax/title/transport. Great. I get an email from Jonathan stating that now the deal has changed. An extra $1,500 will be required to fix the damage because there's been so much interest in this vehicle all of a sudden when I am ready to buy. I told him I thought this was a shady deal. Jonathan then gets very defensive about me calling the deal shady. I provided him the email conversation I had with Bryson stating that the damage would be fixed for the $41,495 price. He proceeded to say Bryson must have misunderstood, but the email from Bryson explicitly says: “At $41,495 you’re getting an amazing deal on the truck, especially with the body work getting included. My manager won’t budge on it.” Doesn’t sound like he misunderstood anything. Further, he said I turned down their previous offer and then further he accuses me of being confused. The story seemingly changes every time he emails me and it’s been a frustrating experience. It was the most unprofessional car buying experience I have ever been a part of. I would advise anyone that is contemplating purchasing a vehicle to AVOID this dealership at all costs. Read the other reviews online. I’m not the only one to have issues with them. This message was also sent to corporate with no response so far. More
by petro49er
Employees Worked With
Jonathan, Bryson
February 20, 2018
Great Sales Person, but add ons that add up I love the car I bought here, the salesperson was great...but you find out that you MUST buy the key replacement plan and the vehicle theft insurance I love the car I bought here, the salesperson was great...but you find out that you MUST buy the key replacement plan and the vehicle theft insurance plan that pays you 5k if your car is stolen and not recovered for 30 days. $499 each I almost walked out, but they gave them to me "at cost" at $199 which I still wouldn't have purchased but I really wanted a one of a kind car. Anyway, I probably wouldn't buy from this dealer again because of these "must buy" add ons (they won't sell you just the car). More
by newcarbuyer
Employees Worked With
Various
November 17, 2017
Great dealership Everyone was nice and Kasandra P. was fun to work with and made car shopping easy. I've had experience in the past with the service department also Everyone was nice and Kasandra P. was fun to work with and made car shopping easy. I've had experience in the past with the service department also and would recommend them! More
by TKB
Employees Worked With
Kasandra P.
November 17, 2017
Nice people This dealership made our experience easy. They got us the truck we wanted for the best price and Kasandra (sales) was great to work with. We recomme This dealership made our experience easy. They got us the truck we wanted for the best price and Kasandra (sales) was great to work with. We recommend them! More
by TC
Employees Worked With
Kasandra P
October 28, 2017
I bought a used vehicle today I went to this dealership to just look at the used vehicles, and came away with buying one. The Sales Rep, Bryson to the Sales Manager, Danny Adams w I went to this dealership to just look at the used vehicles, and came away with buying one. The Sales Rep, Bryson to the Sales Manager, Danny Adams were very responsive and fair. They helped me every step of the sales process that was not familiar to me. I would recommend them to family and friends. More
by Cindygalli
Employees Worked With
Bryson, Cory, Danny Adams
August 22, 2017
New truck I Went to buy a truck and was greeted with friendly sales service, and a great truck, would of had a better sales price though! I Went to buy a truck and was greeted with friendly sales service, and a great truck, would of had a better sales price though! More
by Tylershep
Employees Worked With
Trent
July 08, 2017
Dodge Durango We were welcomed by a sales person named James Ortiz. He was very informative about the vehicles and took us on a test drive in a Dodge Durango. We were welcomed by a sales person named James Ortiz. He was very informative about the vehicles and took us on a test drive in a Dodge Durango. More
by Romero
Employees Worked With
James Ortiz
June 19, 2017
Truck purchase We went to buy a truck from them. Prior to the sale the customer service was wonderful, the sales staff was friendly but pretty pushy we were stopped We went to buy a truck from them. Prior to the sale the customer service was wonderful, the sales staff was friendly but pretty pushy we were stopped by sales people driving into the lot. After the sale the customer service went out the window. We were told our plates would be mailed to our new address well the temp plate is a few days from expiration and no plates. We called to inquire about them and nobody has a clue where they are, also they try to charge you for a lot of unnecessary items so read all paperwork carefully I made them remove 3000.00 in items. Just be aware of what you are paying for More
by kdbaker17
Employees Worked With
Jenna was great to work with not pushy at all a real sweetheart
May 11, 2017
Excellent Service and Friendly Atmosphere I'm very satisfied with the team at Larry H Miller Dodge, everyone was friendly and showed great interest in helping me find the vehicle I wanted. The I'm very satisfied with the team at Larry H Miller Dodge, everyone was friendly and showed great interest in helping me find the vehicle I wanted. They walked me through the process of getting my vehicle as well as the best possible price. I would recommend them to my friends and family and I would deal with them again in the future. More
by woodstock17
Employees Worked With
Seyner Osaki, Roy Anderson
