Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

I felt that everyone here was helpful. They were willing to come down on their price so I could buy the car I was interested in, which was helpful and made the sale happen. The only thing that I did not lik to come down on their price so I could buy the car I was interested in, which was helpful and made the sale happen. The only thing that I did not like was that there was an optional $500 theft protection that they did not really offer as optional, even though it was. I was upset when I found out that I had paid for something that was optional that I didn't really want in the first place, but they were kind enough to refund my money after I gave them a problem about it. I'm glad to see that some companies still have a sense of customer service. I was also very happy that they were willing to repair the back window that I found out was leaking the day after I bought the car at no charge to me. More

Eric did a fantastic job! He answered every question I had. He Wasnt pushy and made sure that this was the car i wanted. Great guy and the management was awesome as well. Everything went smoothly and I wa had. He Wasnt pushy and made sure that this was the car i wanted. Great guy and the management was awesome as well. Everything went smoothly and I was out the door with my new jeep compass within a couple of hours. Eric definitely treated me like I was his family. I would recommend Eric to anyone! Thank you so much!! More

No pressure. They worked with us to find the vehicle we wanted. They found us a great loan rate. We have purchased our last 5 vehicles from them and have always been very pleased with their willingness t wanted. They found us a great loan rate. We have purchased our last 5 vehicles from them and have always been very pleased with their willingness to give us a good deal. Their service department has always done good work for us in maintaining the vehicle also. More

What a quick and painless process. I never felt any pressure to buy. They quickly located the vehicle I wanted, transfered it to the lot and sent me pictures over the phone. After we decided to pass pressure to buy. They quickly located the vehicle I wanted, transfered it to the lot and sent me pictures over the phone. After we decided to pass on the color of the vehicle, they quickly located another vehicle in the color we wanted and transfered it in quickly enough to make the deadline for the rebates we wanted. Both Tyler and Morgan are first rate and went the extra mile. More

My husband and I went in to check out the new 2013 Dodge Journey. David was amazingly friendly. He showed us a few different cars around our budget. Finally he compared two cars side by side for us to expla Journey. David was amazingly friendly. He showed us a few different cars around our budget. Finally he compared two cars side by side for us to explain what the difference was. After the paperwork we were helped by Gabe, who was amazingly helpful as well. Then came the awesome finance guy Carlos, he got us a even better deal then we could have hoped for, with payments over $100 lower then we planned. I will absolutely recommend them to all my friends and family who are shopping for new cars. More

In September 2012 we went in to purchase a used 2011 Durango Crew. The staff was so anxious to make a sale that they overlooked the details. Initially with Larry I told him I was willing to pay not a Durango Crew. The staff was so anxious to make a sale that they overlooked the details. Initially with Larry I told him I was willing to pay not a cent more than $500 a month. The head finance guy said he was absolutely sure he would be able to meet those terms. I decided that based on the information given, I would do the deal and take the car home. After 6 days I took a trip to Oregon and back and received a letter in the mail saying that they couldn't secure financing. I had to take the car back and pay a mileage fee. This takes me back to the finance guy who had me sign the paperwork. He was in a rush and pushed me through the process. Whenever I would take some time to read the print he would say "this is all that means" then push on to the next section. When he got to the part where it said that I would be liable for mileage if they couldn't get funding approved he said "all that means is that we'll get the loan finished for you." His manner was rude and inconsiderate. I ended up not getting approved for the Car. (Have since purchased two new cars .One at Young Chevrolet and another at Toyota Bountiful) When I returned the car they said that they could do a pre-approved deal for $816 on a different brand new Durango and they would ignore the mileage fee. This is not the way to do business. They said they would ignore the fee if I bought another vehicle. I said no. Another issue is that Larry Said he would sell the Car for $29,000. When the papers were written up the finance guys had it around $31500. That was dishonest and a stretch given that NADA and competitors had the price for the vehicle at between $26,000-28,500. I know about making margin because thats what I deal with at work every day but it was still a bad error on the dealerships part. In the rejection letters I received they stated the reason for rejection was "value of collateral lower than the loan amount" An easy way to remedy that and make a sale would have been to lower the price to the actual market value. Industry xxxxxxcan argue it all day but in the end they have to meet what the competitors are doing. They lost the sale and made things bad for a measly 7.9% add to the sales price. In essence they got greedy. I felt so exposed and ridiculed and made to look a fool. Someone to be taken advantage of. I didn't buy because the staff were inept and cold. I figured it better to pay the fee and leave with self respect than to do business with LHM bountiful. Now every time I see a dodge durango no matter the year I thinks of LHM Bountiful and what a terrible dealership they are to do business with. Just want to note that Wes was very helpful but seemed like he had too much pressure from the top. My opinion is Toxic leadership. More

I understand that in this business sales people shell be talking customers into buying vehicle, but not lying tot he customers. I know how people in this business can say nicely that we cannot sell you a ca talking customers into buying vehicle, but not lying tot he customers. I know how people in this business can say nicely that we cannot sell you a car for this price, because we have to make money. But at this dealership they do not play right, they are trying to fool you all the time. that was a second time I was trying to purchase a vehicle from them . first time was terrible, this time was horrible. I was negotiating for the better price for me, so after some conversation sales person just turned around and told me that all cars are sold out. THIS IS just an insult!!!!!! LHM Dodge and Jeep are the worst dealers I have ever visited!!!!! After dealing with them I would never buy Dodge Jeep in my life. This is a very sad experience for the manufacturer that they are loosing clients because of dishonest dealers!!!!! and it is not meter is it is Sandy or Bountiful!!!!! More

John was awesome! Excellent customer service. Made the differance between getting a car or leaving. Also Morgan amazing to make sure we got the price we could afford! These 2 were great to work with. Woul differance between getting a car or leaving. Also Morgan amazing to make sure we got the price we could afford! These 2 were great to work with. Would recommend to work with them when you go in! More

This was a great buying experience. Tyson was an informative and helpful salesman. He was efficient and worked very hard to get the car we wanted. Thank you. informative and helpful salesman. He was efficient and worked very hard to get the car we wanted. Thank you. More

The entire negotiation was done online by email. Both Larry and Tyson were a very big help in picking the right Dodge Journey. And when we got to the dealership we were in and out very quickly. It was a Larry and Tyson were a very big help in picking the right Dodge Journey. And when we got to the dealership we were in and out very quickly. It was a great experience. More