Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

Professional Needed a warranty repair on my Renegade. Service needed the vehicle for more than one day and they put me in a loaner. Repairs were done well with a m Needed a warranty repair on my Renegade. Service needed the vehicle for more than one day and they put me in a loaner. Repairs were done well with a minimum of fuss. More

Great My experience here was fast and curtious. The entire team from sales to service looked out for my best interest. Go here first before any other dealer My experience here was fast and curtious. The entire team from sales to service looked out for my best interest. Go here first before any other dealer when looking for a new car or for car service More

Oil change and wash. Oil change and wash in less than an hour it was great, got to watch TV and eat popcorn and look at the new autos. Oil change and wash in less than an hour it was great, got to watch TV and eat popcorn and look at the new autos. More

Excellant! We went to the dealership in Boutiful, Kyle talked about himself way too much and he could not make the deal we wanted, so we went to the Riverdale de We went to the dealership in Boutiful, Kyle talked about himself way too much and he could not make the deal we wanted, so we went to the Riverdale dealer. They were awesome! More

Fantastic! Thanks to Larry H. Miller! It was a great expirience! Derek & David were great! No pressure from them at all! I'm loving my new truck! Thanks to Larry H. Miller! It was a great expirience! Derek & David were great! No pressure from them at all! I'm loving my new truck! More

Great experience! I bought a car from out of state. My salesman, Ryan Ingram, was professional, honest, and diligent, as were Trent, Hans, Pete, and Karen. All in all I bought a car from out of state. My salesman, Ryan Ingram, was professional, honest, and diligent, as were Trent, Hans, Pete, and Karen. All in all a very pleasant buying experience. More

Profoundly Disappointing I can say without hyperbole that my experience here was one of the worst I’ve ever had, regardless of industry. I’ve purchased enough cars to know tha I can say without hyperbole that my experience here was one of the worst I’ve ever had, regardless of industry. I’ve purchased enough cars to know that the process generally isn’t entirely a warm and fuzzy one. I understand that car buying is generally a self-interested experience, with both parties mostly looking out for their own needs. But while I don’t naively expect a perfect experience every time, I had it perfectly explained to me once that a “good deal” is when both parties leave the table feeling satisfied, respected, and certain they were treated honestly. For that reason I will never trust doing business with LHM Riverdale again. In an industry full of the fear of illusions and cheap tricks, my experience here was unfortunately the worst kind of stereotype. I recently found the exact vehicle I was hoping to lease in Riverdale’s online inventory. Intrigued, I sent their internet team the precise deal that my wife and I were financially capable of making, asking them to let me know if it was inside of their capabilities. I was quickly contacted by Jeremy Howe, a sales associate who assured me that the parameters I had specified were inside of their abilities. I told him that we lived about two hours round-trip from the dealership, and that I would only want to dedicate the time to come up if he was certain we were both certain of the details. He assured me that it was solid to a margin of error that we were both comfortable with, that the specifics were sound, and the deal was all but signed for. We emailed multiple times throughout the day, fine tuning specifics. We arrived after making the drive, greeted warmly by Jeremy. On his desk were the notes he had taken from our conversation, preliminary documents prepared and ready for signature, including the financing and credit check forms. The vehicle key and owner’s manual were even laid out neatly, as if to say that the only thing standing in the way were the formalities and handshake. Initially this came across as true to his word and highly prepared. It’s funny that even as you get older and more mature, you still get excited at the prospect of buying a new car. I wish I had remained perfectly stoic until the deal was signed and completed and not allowed myself to get my hopes up, as I’m sure it played into my ultimate disappointment. He proceeded to speed through each form, eventually proceeding at such a rate that I asked to stop the progress in order to see the vehicle and verify that it was exactly as we had discussed. The car was as described, which caused me to further trust my leanings that the deal was going honestly. With all preliminary forms complete, Jeremy stepped out to get the final paperwork. We waited for fifteen minutes before he came back into the office. When he sat back down, he sheepishly presented an offer almost 20% higher than we had very precisely negotiated. When I told him the offer was unacceptable and contrary to what we had agreed to, he told me that those numbers wouldn’t have worked “at any dealership on the planet”. He then said that the offer he had come back with was one he himself would never sign as a lease, and that if I wasn’t satisfied I should consider buying the car instead. The room remained silent until my wife suggested that he simply leave. We walked out of the now empty dealership, dumbstruck. I climbed into my car, shocked at how thoroughly we had been deceived. I was so disappointed in the lack of respect we had been shown that I asked my wife to stay in the car while I went back inside to express my concerns. I located Jeremy again, and began to tell him that I thought it was shameful and unprofessional to so knowingly get my family’s hopes up, only to waste our time and travel resources with such a nonchalant bait and switch. Visibly angry, his voice began to raise, nearly shouting at me when he told me to never question his professionalism and that he had nothing to apologize for. “Tell me one wrong thing that I did in there!” he yelled, pointing back toward the office where we had been sitting. As I couldn’t perfectly capture the words to describe my disappointment, I remained momentarily silent. “See? You can’t even come up with one example,” he said, seemingly answering his own question. Realizing too late that nothing good was to come of the conversation, I reached past him for the door handle and left. I continue to believe that honest dealings can be completed where both parties leave feeling satisfied. I do, however, sincerely doubt whether such relationships can be developed at LHM Riverdale. If my experience can be in any way extrapolated, they treat customers as mere financial opportunities, poorly representing themselves, the LHM brand, and the manufacturers they sell. I will never go back, and would highly recommend that anyone take their business elsewhere should they like to avoid a similar circumstance. More

Poor, disrespectful service My husband already left his review of our experience last night, but I wanted to add my thoughts as well. My understanding of the circumstance was t My husband already left his review of our experience last night, but I wanted to add my thoughts as well. My understanding of the circumstance was that Jeremy and my husband had been in contact the entire day regarding this so called "deal". In my opinion, Jeremy had plenty of time to run numbers throughout the day and could have easily notified us that our parameters were not attainable. However, he didn't. He led us to believe that we would be receiving the deal that they spoke about on the phone and via email. We drove up from Salt Lake to trade in our car and lease a new one. I was really confused as to how he could have all of the paperwork (credit application, authorization form to payoff our car with the bank, and privacy policy), yet he couldn't have taken the time to run numbers during the day. After rushing us through signing the paperwork, which would have actually been nice if the result had been what we thought it would be, he told us it would be a few moments until he had the final numbers and paperwork. During that time, we actually looked at the car and felt excited about the new addition. However, we waited for 15-25 minutes for him to come back. Probably because he realized he couldn't get us the deal he had "guaranteed" and didn't know how to break the news to us. His tactic in approaching the situation was very unprofessional and in my opinion, disrespectful. Not ONCE did he accept any of the blame for the circumstance or even offer empathy or an apology for having a) said one thing and coming back with a completely different offer, b) the inconvenience it caused us to have to drive up to Ogden from Salt Lake under the impression that we were pretty much set in stone, or c) acknowledge the fact that we were upset for having lost other opportunities with other dealerships on the last day of the month that could have benefited us significantly. Further, he proceeded to mock us by saying that "No dealership on the planet would give us that deal". Which begs the question, why wouldn't you have told us in the first place that our deal was unattainable at your dealership? Also, what salesman comes in with an offer only to then say "I wouldn't lease it for that, have you ever thought of just buying the darn thing?" This was truly upsetting because we put trust in this person that we were being treated as human beings and respected customers, rather than a month end sale to reach your numbers. We didn't come in to buy the car, so why would that even be on the table? There was a complete lack of care or concern for how this whole experience made us feel, and additionally, the blame seemed to be shifted back on us for trusting Jeremy. We are not car salesmen and we don't spend all day trying to sell cars and crunch numbers and get people into a new vehicle. But I can assure you that if we were, we would not have treated our customers so poorly and taken zero blame for this circumstance. Needless to say, we will share this experience with our friends and family in order to ensure they aren't treated as disrespectfully as we were. Oh, and we will also NEVER come back to Larry H Miller Riverdale, if that wasn't obvious. More

Great Service Had a great experience everyone was really nice. I got the vehicle I wanted and they did everything to make sure I did. I will make sure to tell an Had a great experience everyone was really nice. I got the vehicle I wanted and they did everything to make sure I did. I will make sure to tell anyone who is looking for a vehicle to come here . More

ne w Jeep Cherokee No high pressure sales tactics appreciated that. First time dealing with this dealership. No problems or concerns except the cost of the extended w No high pressure sales tactics appreciated that. First time dealing with this dealership. No problems or concerns except the cost of the extended warranty.. They found me the vehicle I wanted at a fair price. I felt they were trying to hide the actual cost of the extended warranty from me. I am not saying the extended warranty is not worth it. Kellly gave an excellent presentation on the benefits and knew what he was talking about. I am the one who should have asked asked a few more questions. It is a major investment. I am totally satsified with the Cherokee. It is just what I wanted. More