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Langway Toyota of Newport
Middletown, RI
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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521 Reviews of Langway Toyota of Newport
February 23, 2015
Service Dealt with Samantha. Very nice and freindly. Quick service on my Camry. Came out and let me k ow what would need to. E done at next service visit Dealt with Samantha. Very nice and freindly. Quick service on my Camry. Came out and let me k ow what would need to. E done at next service visit More
by Henry
Employees Worked With
Samantha Whitney
February 23, 2015
best ever My best experience purchasing a car ever; and I have owned a number of cars. The sales dept and the service dept are efficient and thoughtful. I would My best experience purchasing a car ever; and I have owned a number of cars. The sales dept and the service dept are efficient and thoughtful. I would highly recommend this dealership. More
by sailorman
Employees Worked With
jess, nick, oscar, rob
February 22, 2015
Inspection I went in for an inspection and Premier notice my third brake light was out. I have a Mini Cooper which required a new third light assembly. They ord I went in for an inspection and Premier notice my third brake light was out. I have a Mini Cooper which required a new third light assembly. They ordered the part and within a week my car was seen again to have the new brake light and no charge for the re inspection... Which passed. More
by Marcia
Employees Worked With
Samantha Whitney, Andrew Goyette
November 16, 2014
Great Salesman I purchased a new 2015 Tacoma Dbl-Cab TRD Sport. The options I wanted (mainly the JBL premium sound system and app suite) were not available and locat I purchased a new 2015 Tacoma Dbl-Cab TRD Sport. The options I wanted (mainly the JBL premium sound system and app suite) were not available and locating one was not possible as there were none available in the Northeast. I could not ask for better salesman (Bob D). He was upfront and extremely accommodating. Not once did he try to push towards a truck that was in stock just for a quick sale. He explained the process of locating one as well as the wait time to order on. To make a long story short I ended up putting a deposit down and an order was placed. The truck arrived 6 weeks later and the rest is history. The bottom line is my experience with the dealership was a positive on mainly due to Bob D. Great guy and if you are looking for a new or used car I highly recommend reaching out to Bob D. at Premier Toyota of Newport.. More
by jkrapf
Employees Worked With
Bob D. & Matt H.
June 30, 2014
Decent Service Dept. At first contact, the impression I had was it was an overpriced and not all that great a service dept. (thought the $100 diagnostic fee was nonsense). At first contact, the impression I had was it was an overpriced and not all that great a service dept. (thought the $100 diagnostic fee was nonsense). It's still pricey (guess that's the norm these days) but recent experiences with our 2 Toyotas at this dealer have been good (although the services we had were minor). They did the work right the first time and they seem eager to please. Their follow up call to make sure you're satisfied is good customer service/relations. The more I've been to them the more I like what I see, especially now that their settled down from all the construction (the new facilities are impressive). More
by 1Sunbum
Employees Worked With
Service rep
March 31, 2014
Do not trust this dealer I purchased Extended Warranty with Guaranteed Price Refund. They did not honor. Callously indifferent. Did not get $900 refund I was promised. Can I purchased Extended Warranty with Guaranteed Price Refund. They did not honor. Callously indifferent. Did not get $900 refund I was promised. Cannot be trusted. More
by JohnZehring
Employees Worked With
Joe Laham
September 12, 2013
My car was hit in the front a couple of weeks ago. I took it to Premier Toyota of Newport’s body shop because I figured they would do a good job and use Toyota parts to fix it. The other day I went to pick it to Premier Toyota of Newport’s body shop because I figured they would do a good job and use Toyota parts to fix it. The other day I went to pick up the repaired car and took one look at the paint job and rejected it. The paint on the front didn’t match the paint on the back. Sure they “faded” it, but looking at the whole car from the side, the difference was obvious; even between the two doors. To be specific, the paint on the front was a beautiful deep blue, while the original paint they were to match was more silver, with a hint of gold. In addition the new paint had larger metallic flecks than the original, and finally the gloss of the new paint was much higher than the original. On the phone with the body shop manager, he essentially told me that I had to take it and be happy about it. I explained the problem and he tried to baffle me with xx, tried to tell me I was imagining it, told me that now they use water-based paint and I should be happy for its greenity and told me the paint had faded over the last six years and there was no way they could mix colors to match it. They’ve also told me that the paint is very hard to match and that they did their best. In making his excuses, the body shop manager let slip the real reason the paint didn’t match: Toyota changed the formula to a water-based paint. The body shop manager and owner of the dealership have flat-out refused to do anything to fix the problem. They expect me to accept a car that looks obviously repaired and is now worth much less than it was before the accident. Rather than try to make me happy, the owner and manager have tried to bully me into going away. More
by Minehead
Employees Worked With
Earl Kennedy, Joe Laham, Luke
December 28, 2010
I recently had my toyota matrix serviced at this dealer ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dea ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dealership. I love the free rental while car is being worked on it saves me time and money ! Keep up the good work !!! I will be back for car number 3 ! More
by brandy23
Employees Worked With
Sharon service dept Ray service dept
