Langway Toyota of Newport

Decent Service Dept. At first contact, the impression I had was it was an overpriced and not all that great a service dept. (thought the $100 diagnostic fee was nonsense). At first contact, the impression I had was it was an overpriced and not all that great a service dept. (thought the $100 diagnostic fee was nonsense). It's still pricey (guess that's the norm these days) but recent experiences with our 2 Toyotas at this dealer have been good (although the services we had were minor). They did the work right the first time and they seem eager to please. Their follow up call to make sure you're satisfied is good customer service/relations. The more I've been to them the more I like what I see, especially now that their settled down from all the construction (the new facilities are impressive). More

Do not trust this dealer I purchased Extended Warranty with Guaranteed Price Refund. They did not honor. Callously indifferent. Did not get $900 refund I was promised. Can I purchased Extended Warranty with Guaranteed Price Refund. They did not honor. Callously indifferent. Did not get $900 refund I was promised. Cannot be trusted. More

this place sell crap within two days of owning certified preowned Toyota the auto trans failed and took over a week to be repair will not be back preowned Toyota the auto trans failed and took over a week to be repair will not be back More

Rob helps out all the time when my vehicle needs service always gets it done on time I want to thank him for Great Customer Satisfaction always gets it done on time I want to thank him for Great Customer Satisfaction More

I recently had my toyota matrix serviced at this dealer ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dea ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dealership. I love the free rental while car is being worked on it saves me time and money ! Keep up the good work !!! I will be back for car number 3 ! More

The time had come to replace my Toyota that had served me well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I didn't have a particular make or model in mind and was in the "browse" mode. My experiences at most dealerships were indifferent. I then stopped into Toyota of Newport mainly due to its proximity to my workplace. I was quite impressed with the facility. It was clean, well maintained and organized. I was greeted by Shane and he took the time to show me around and show me several different cars and SUVs based on my requirements, this was despite a very cold and rainy evening. Shane was knowledgeable and patiently answered all my questions despite me letting him know that I was not ready to purchase a vehicle. To my relief, I felt no pressure to the contrary from the sales staff. All the staff members that I met while I was there were courteous and professional. This included Sales Manager Kerry and Alvin from finance. I identified a few cars that I liked including a couple of used ones. I went home and did an extensive amount of research on the internet regarding prices, owners' experiences etc. I called Shane back to test drive two used cars that I had put on my shortlist. Shane had the cars ready when I got there and again put in a good deal of time with me going over each car and the respective features and amenities. I test drove both and really liked one of them. I negotiated what I knew to be a very fair price for the car I wanted and also got a fair trade in allowance on the Toyota I was replacing. I came in the next day to finalize the purchase with Shane and arrange financing through Toyota Financial Services. Greg helped me with the financing portion and before long I was out of there with my new ride. It had been spiffed up and gassed up while I was finishing the paperwork, this was certainly not necessary since the sale had already been made but nevertheless it was a nice touch. All in all, I was very pleased with the entire experience and would highly recommend Toyota of Newport to anyone considering a purchase or lease. They have a great reputation and I experienced first hand how they earned that reputation. More

My husband feels that going to a car dealership is like getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please lea getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please leave my teeth alone...Well guess what our visit last week to Toyota of Newport gave my husband a whole new outlook. aka Paula was the first sales person I have seen my husband relate to. Yes she also made him laugh. She was forthcoming, extremely professional and made us feel like we were part of the Toyota Family and that we were making the 'right' decision in what we were buying. She understood our budget, she understood our needs and most of all she explained that life was too short to worry-enjoy life and we are through our highly rated visit and sale with Toyota of Newport...thank you very much Paula. More