Langway Toyota of Newport

Fast and efficient service at a fair price, previously had a bad experience at Lexus dealership, had a bad experience at Lexus dealership, More

Langway Toyota does not deserve even one star! I brought my car in for inspection and was shocked when they tried to rip me off for $3500.00 in repairs to get the inspection sticker! This is typic I brought my car in for inspection and was shocked when they tried to rip me off for $3500.00 in repairs to get the inspection sticker! This is typical treatment for a woman alone. Women are treated very differently than men.. They failed my car and made me pay the $55.00 anyway to get my car key back! I did not want to have all that work done! 3 men including the service manager ganged up on me, intimidating and insulting me and talking down to me and threatened to call the police and have me removed. They told me never to come back! These three men were rude, unprofessional and unethical. I was shaking and very upset when I left. They would definitely not talk to my husband like that! Even though I made an appointment, I still waited and lost 4 HOURS of my life (for an inspection sticker) I can't get back, got nothing for it and they made me pay $55.00 for a service not received! I will never buy a car there and will never do business with them again. Be forewarned if you are a woman. Just stay away from Langway Toyota. There are better places to spend your money! More

Prompt and accommodating, servic area clean and receptive, friendly staff polite, courteous and helpful person at front desk receptive, friendly staff polite, courteous and helpful person at front desk More

AK has great interpersonal skills and wonderful to work with him. Great lounge area with good amenities with him. Great lounge area with good amenities More

Welcoming, courteous, on top of call. Honest with call. Service Manager # 1. Jeff is number 1 Honest with call. Service Manager # 1. Jeff is number 1 More

Service dept representative was very helpful. I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time befor I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time before it needed to get done. But then he realized this would be the last free oil change and so he said it can be done if I want. I agreed and everything was done as promised after a little over an hour. More

I don't want to give one star to the service department, Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC wa Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC was blowing warm air. The service guy was such a fast-talking scammer. After $ 4,268 in fees, the real problems started: yes, they did rotors, calipers, and pads. But after a few days, I almost crashed through the front of Cumberland Farms with no brakes and the pedal to the floor. It was dripping fluid from the right front side. They had it towed back into the service department to “Fix” that problem. A few days after picking up my truck, the loud screeching sound started, so I returned it. They said it was fixed, then a few days later, a louder scratching noise started, so I brought it back in, where they said there was nothing they did wrong, but because my truck was 12 years old, and the dust shields were rusted out. Ok, but they didn’t see that on the other inspections. The Service Fast talker scammer told me it would be another $400-$4,000 to fix that problem. I declined. When I removed the driver's side caliper, it immediately started leaking brake fluid from the damaged line. I bought a new brake line and replaced the damaged one. I also easily removed the rusted dust shield. Surprisingly, the dust shield wasn’t even attached to the passenger side and was rubbing on the rotor. To say I was angry puts it lightly. The service guys had to know it wasn’t even attached, especially after replacing the parts twice at that wheel. I will never recommend Langway Toyota and NEVER give them another dime. Read the reviews, everyone is complaining about the poor Service at Langway Toyota Newport More

Great Service. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. More

This is a “stakeholder” dealership; every facet of employee and client happiness is part of Langway Toyota & Nissan’s mission statement. I have purchased six vehicles over the years from Mr. Langway a employee and client happiness is part of Langway Toyota & Nissan’s mission statement. I have purchased six vehicles over the years from Mr. Langway and his team, and they are consistently concerned with doing business for a lifetime, not just a single purchase or service visit or a parts dept visit. There are other car brands that I would consider, however the the Langway experience has me loyal to the dealership first, and the brand or model, second and I just don’t think I could go elsewhere. Also, I like going a place where I know the people who work there; that’s another consideration, Mr. Langway’s people have been there for me too; Russ Bauer G.M. and Adam Reeg in sales and the Service Manager Mr. Soares and the factory trained service technicians too, and more names that I am forgetting. More

I have stopped using the dealer. I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my ca I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my car. After waiting in the waiting room for an hour, I saw my car was still waiting in the service entrance and questioned what was going on. I was told that they were going to get right on it, and my car was moved. Another hour later, I was told that they had not yet begun my service and that it would be another hour before I got my car back. At that time, I asked for my car back and decided that if that was how they treated a customer, I would take my business elsewhere. More