Langway Toyota of Newport

I recently had my toyota matrix serviced at this dealer ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dea ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dealership. I love the free rental while car is being worked on it saves me time and money ! Keep up the good work !!! I will be back for car number 3 ! More

The time had come to replace my Toyota that had served me well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I didn't have a particular make or model in mind and was in the "browse" mode. My experiences at most dealerships were indifferent. I then stopped into Toyota of Newport mainly due to its proximity to my workplace. I was quite impressed with the facility. It was clean, well maintained and organized. I was greeted by Shane and he took the time to show me around and show me several different cars and SUVs based on my requirements, this was despite a very cold and rainy evening. Shane was knowledgeable and patiently answered all my questions despite me letting him know that I was not ready to purchase a vehicle. To my relief, I felt no pressure to the contrary from the sales staff. All the staff members that I met while I was there were courteous and professional. This included Sales Manager Kerry and Alvin from finance. I identified a few cars that I liked including a couple of used ones. I went home and did an extensive amount of research on the internet regarding prices, owners' experiences etc. I called Shane back to test drive two used cars that I had put on my shortlist. Shane had the cars ready when I got there and again put in a good deal of time with me going over each car and the respective features and amenities. I test drove both and really liked one of them. I negotiated what I knew to be a very fair price for the car I wanted and also got a fair trade in allowance on the Toyota I was replacing. I came in the next day to finalize the purchase with Shane and arrange financing through Toyota Financial Services. Greg helped me with the financing portion and before long I was out of there with my new ride. It had been spiffed up and gassed up while I was finishing the paperwork, this was certainly not necessary since the sale had already been made but nevertheless it was a nice touch. All in all, I was very pleased with the entire experience and would highly recommend Toyota of Newport to anyone considering a purchase or lease. They have a great reputation and I experienced first hand how they earned that reputation. More

My husband feels that going to a car dealership is like getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please lea getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please leave my teeth alone...Well guess what our visit last week to Toyota of Newport gave my husband a whole new outlook. aka Paula was the first sales person I have seen my husband relate to. Yes she also made him laugh. She was forthcoming, extremely professional and made us feel like we were part of the Toyota Family and that we were making the 'right' decision in what we were buying. She understood our budget, she understood our needs and most of all she explained that life was too short to worry-enjoy life and we are through our highly rated visit and sale with Toyota of Newport...thank you very much Paula. More

I'm always treated with courtesy and consideration. I like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. I don't feel that I've ever been encouraged to spend money on service I didn't really need. I like having local shuttle service if I need it. On the rare occasions when I've required a loaner while my car was being serviced, they've always tried to give me what I needed to accommodate the computer equipment I use for my business. More

Love having my car serviced at Toyota but pricing is high and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The peo and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The people are very nice and will work with you just realize you will pay top dollar. More

Convenient to drop vehicle off indoors, sign in and use waiting room. Usually do not have to wait longer than expected for completion of service. Price with coupon is in line with other service centers. waiting room. Usually do not have to wait longer than expected for completion of service. Price with coupon is in line with other service centers. Work area is very clean. Service personnel have been able to take care of all problems so far. More