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Langway Toyota of Newport

Middletown, RI

4.5
518 Reviews

285 East Main Road

Middletown, RI

02842

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518 Reviews of Langway Toyota of Newport

August 27, 2009

Was able to get an appointment right away. Service dept diagnosed problem and secured the required parts. Repairs resolved problems and were completed in a timely fashion. Dealership provided free loaner More

by rduvall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Alexander
Aug 28, 2009 -

Langway Toyota of Newport responded

Thank you for your feedback. I'm glad everything went smoothly for you.

August 24, 2009

I am tired of the issue which is not of my doing having no solution. I have had nothing but problems with this vehicle since I purchased it two years ago. If I was not for an outside force I would have n More

by Oceans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Machado
Aug 28, 2009 -

Langway Toyota of Newport responded

I'm sorry to hear that you had such a hard time with your vehicle and/or our service department. We always welcome constructive criticism and feedback - without it we cannot improve. I would appreciate it if you could e-mail custrelations@toyotaofnewport.com with what happened so that I can have some insight, and to inform other parties that need to be so that whatever happened will not again, and to hopefully make amends with you.

August 12, 2009

I'm always treated with courtesy and consideration. I like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. More

by robin1232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
multiple at the service desk
August 09, 2009

Love having my car serviced at Toyota but pricing is high and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The peo More

by sjbball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
July 24, 2009

Convenient to drop vehicle off indoors, sign in and use waiting room. Usually do not have to wait longer than expected for completion of service. Price with coupon is in line with other service centers. More

by bobgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
July 24, 2009

Positive attitude on part of sales personnel. Bought Prius so there was no price haggling. Sales representive covered option packages and prices and helped us decide. We were kept informed about deliv More

by bobgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
Jul 27, 2009 -

Langway Toyota of Newport responded

Thanks for your feedback on your experiences in both sales and service. We're glad that you've had pleasant experiences so far, and we look forward to having more in the future!

June 21, 2009

I brought my Camry in for a free check up and while I was waiting I spoke with a sales man about the new hybrid Camry but never did I feel pressured to buy or ignored when I said I wouldn't be purchasing a n More

by tsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember, but everyone was great!
April 29, 2009

Bob Tortolani did a great job informing us about the Prius and putting the savings of driving a hybrid in concrete numbers. He was more of an advisor than a salesperson- which made the experience more c More

by NedT45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Al
May 08, 2009 -

Langway Toyota of Newport responded

Ned - Thank you for your comments on your experience with Bob and Alvin. I will be sure to let both of them know of your feedback. I'm glad that you've had a great experience with Toyota of Newport, and I hope you enjoy the Prius for many years to come!

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