Langway Toyota of Newport

A return to the good-old-days of Superior Service Langway Toyota of Newport understands old-fashioned, genuine customer service. In a service-based economy, most businesses seem to be missing the mar Langway Toyota of Newport understands old-fashioned, genuine customer service. In a service-based economy, most businesses seem to be missing the mark with the "service" and focusing on their own economy! NOT LANGWAY! These guys are the real-deal. Case in point: Brought my 2010 Scion in a few weeks ago to have the clutch checked. Langway put it up on the lift, checked it out, verified all was in working order with no repairs needed, and called me a couple of hours later to say it was finished. When I came back, they returned my car to me, free of charge, and they even washed and vacuumed it! Wow! So I continue to bring both my 2014 Sienna and the Scion in for regular service (just had an oil change today, 4/11/2017) because I know its going to be done right, I know I won't be charged for unnecessary work, and I get my car back on time and clean!!! More

They were fast and very professional Every time I stop down to Langway, I never have to have an appointment they fit me in, plus they wash and vacuum my truck! Every time I stop down to Langway, I never have to have an appointment they fit me in, plus they wash and vacuum my truck! More

Great customer service I took my vehicle in for an oil change and tire rotation upon inspecting my vehicle they saw an issue that needed to be fixed with my brakes if they h I took my vehicle in for an oil change and tire rotation upon inspecting my vehicle they saw an issue that needed to be fixed with my brakes if they hadnt found the problem it could have been a serious issue but they fixed it and now i have peace of mind that my vehicle is safe thanks service dept at langway toyota of newport Bravo!!! More

Could be better Went in to purchase a used Chevrolet at this Toyota dealership. The deal started out good, a test drive and usual car talk. The dealer (Kyle) was frie Went in to purchase a used Chevrolet at this Toyota dealership. The deal started out good, a test drive and usual car talk. The dealer (Kyle) was friendly and always made sure if I was comfortable and if I needed anything. The problems started with the paperwork. I was told that I would have to contact my auto insurance agent separately to add the car to my plan. This is not typically done, as the insurance agent needs the dealer number and other information in order for the vehicle to be added onto the plan. Kyle ended up dealing with the insurance agent with an annoyed tone. The trade in value for my car was also much lower than the blue book value and I pointed this out to them, I was told the owner would not go any lower. Sign of the economy perhaps. Finally, the vehicle registration never arrived on time like I was told it would. It ended up being over a week late in the mail after continuous delays and lies of saying it was sent out earlier. Eventually, I managed to coerce them into sending an email copy to print out. A few days after the purchase, I discovered the heat did not work in the car and I was told to head toward their Chevrolet dealership in a totally different state (in which Langway Newport initially gave me the wrong town name and I had to find it myself) and that I wasn't allowed to take it in to an authorized Chevrolet dealer closer to me instead. This is a bit of a disservice considering its an over 2 hour drive to either of their own dealerships. Fortunately, the guys at the Chevrolet dealer were very helpful and solved the problem. Due to the paperwork hassles and the large amount of lies, I would find a better place to buy your car. If you are a haggler however, this may be your kind of culture. It wasn't for me. More

Great Service I brought my car in for scheduled maintenance and state inspection. Appointment was easy to make and they took me the next day. I waited for my car in I brought my car in for scheduled maintenance and state inspection. Appointment was easy to make and they took me the next day. I waited for my car in the lounge: comfortable seats, large tv, snacks, coffee and wifi. My car was returned to me washed and vacuumed. Very satisfied with the service and staff. More

Adam M. is an excellent Service Advisor I brought my car in for RI inspection and the service team assigned to me was excellent. Adam M. handled my car and advised of items they found that n I brought my car in for RI inspection and the service team assigned to me was excellent. Adam M. handled my car and advised of items they found that needed repair. He was very accommodating and made the whole process stress free. I would like to thank Adam and the service technician who did the work for a job well done. More

Adam M. In service is awesome. I went in for a new key and the entire service department was so helpful with everything I needed. In fact while I was there my friend asked me where I went in for a new key and the entire service department was so helpful with everything I needed. In fact while I was there my friend asked me where to get a state inspection. She was able to drive in and get taken care or right away, though the car was unable to pass for tint, Adam the writer and Kevin the technician were helpful enough to enlighten her on the best and most affordable way. Great service all around More

Outstanding Service Department and Dealership Brought my wife's Prius in around noon on a Saturday (did not have an appointment) for an inspection (State). Service writer (Ivan) was very accommod Brought my wife's Prius in around noon on a Saturday (did not have an appointment) for an inspection (State). Service writer (Ivan) was very accommodating and answered any and all questions and the vehicle was inspected and I was out of there within an hour. This dealership is by far the most outstanding car dealership I have ever dealt with and I recommend them to anyone one whether you are buying a car or getting one services. They also wash and vacuum the car once the service is completed. I was surprised they were able to do the wash on such a cold day as it was this past Saturday, so when I saw they had done just that, I asked if I could bring my Nissan back to get it washed as well (I get that vehicle serviced at their Nissan side) since the machine had not been working properly the past weekend when I brought the Nissan in for an oil change. Not a problem. Since I live pretty close I went home and swapped cars and they washed and vacuumed my Murano as well. Like I stated above, one of if not the best dealership I have ever dealt with in all the time I have owned cars (since the 1970's). Kudos to all! More

Exceptional Truck-buying Experience My entire truck buying experience with Joshua Carvalho. a Sales Consultant, was exceptional. Josh guided me through the entire process and kept me up My entire truck buying experience with Joshua Carvalho. a Sales Consultant, was exceptional. Josh guided me through the entire process and kept me updated as the truck went through the registration and other steps. More

VW Beetle convertible On President's Day, I saw my dream car. Harold listened to my story & took it to heart, touching each point of concern I had. He was very patient an On President's Day, I saw my dream car. Harold listened to my story & took it to heart, touching each point of concern I had. He was very patient and personal during the whole process. After a lengthy test drive, despite it being a holiday, he & Lou, he worked out the financing & I drove my car home. Damien walked me thru the bells & whistles of the dashboard systems with great enthusiasm. More