Langway Toyota of Newport

Not typical I have gone to this dealership several times, I purchased my car here and have always had great service. Yesterday I had a hitch installed on my 20 I have gone to this dealership several times, I purchased my car here and have always had great service. Yesterday I had a hitch installed on my 2016 RAV4 so I could mount my bike rack. My order came in when expected and I was told it would be a three hour wait and this matched what the parts department told me. When I dropped off the car I mentioned I wanted the Toyota cap for the hitch and that my HomeLink garage door program wasn’t working even though I followed the manual step by step. The service was completed ahead of schedule but he forgot to add the cap, which was important to me for some reason. Then my Toyota credit card, that had a zero balance, was declined. I have used it at this dealership before so I called Toyota credit. They said it was the terminal at the dealership and they have not installed the new update so I could not use the card at that location. I was upset, embarrassed, for having a declined card but Toyota could see the declines transaction so I was able to get the points and thankfully I had other cards I could use! Lastly, their comment on HomeLink was that it was already programmed. I know that l, I programmed it exactly as the instructions stated but it didn’t open my garage doors. They could have at least deleted the programs and used my opener, that was two inches from HomeLink, to reprogram it since they probably could have done that in a minute, at least we would have known if it was a HomeLink issue or a compatibility issue. The name of the garage door opener was on the control (again two inches from HomeLink) so they could have checked for me. In the past I have always received exelent service so this was not typical of my visits to this dealership. More

120,000 mike service Friendly, knowledgeable staff. Professional technicians. I would highly recommend this dealership for sales, service, and parts. Waiting area is clean Friendly, knowledgeable staff. Professional technicians. I would highly recommend this dealership for sales, service, and parts. Waiting area is clean and comfortable. Upper management courteous. More

THEY WERE GREAT HAD NO APP. TOOK CARE OF CAR RIGHT AWAY HAVE IN FOR A OIL CHANGE AND THEY CHECK OUT THE ENTIRE CAR HAD MY CAR SERVICED HERE SINCE DAY ONE NO PROBLEMS I WILL CONTINUE TO TAKE MY CAR THERE FOR SER IN FOR A OIL CHANGE AND THEY CHECK OUT THE ENTIRE CAR HAD MY CAR SERVICED HERE SINCE DAY ONE NO PROBLEMS I WILL CONTINUE TO TAKE MY CAR THERE FOR SERVICE More

Professional job done at a reasonable price & time Not much to say except was in & out well below my expected time & likewise the cost was below my expectations. Both nice surprises. Thank you for a jo Not much to say except was in & out well below my expected time & likewise the cost was below my expectations. Both nice surprises. Thank you for a job well done. More

THEY WERE GREAT HAD NO APP. TOOK CARE OF CAR RIGHT AWAY I had no app. they took the car right away. Thjey checked the battery alternator and starter. cleaned the throttle body. also washed and vac. the car I had no app. they took the car right away. Thjey checked the battery alternator and starter. cleaned the throttle body. also washed and vac. the car all at the last min on sAT More

Great Customer Sevice The employees are trustworthy, honest, and professional. Specifically, Scott who works at the front desk, he is extremely helpful and patient. I alway The employees are trustworthy, honest, and professional. Specifically, Scott who works at the front desk, he is extremely helpful and patient. I always have a great service from these guys. More

body shop Excellent service provided in good time.Everyone very customer friendly and efficient at their jobs, be it a service rep or a technician.We always ret Excellent service provided in good time.Everyone very customer friendly and efficient at their jobs, be it a service rep or a technician.We always return to Langley when in need of assistance.Have never been disappointed yet.The time we are , we will come to you directly! More

Awesome Toyota Dealership Purchased my third vehicle from Langway Toyota. I had the opportunity to meet the owner, I told him of my excellent experiences with his dealership an Purchased my third vehicle from Langway Toyota. I had the opportunity to meet the owner, I told him of my excellent experiences with his dealership and his team. I do not live near Toyota of Newport but I will travel the extra miles due to how I am treated by his staff. Again best place to purchase a vehicle! More

Needed tire repair I walked in with no appointment for an emergency tire repair. They had it fixed and was on my way in 35 mins. Peter Silva was very helpful start to f I walked in with no appointment for an emergency tire repair. They had it fixed and was on my way in 35 mins. Peter Silva was very helpful start to finish. Good Job. More

This dealership is truly extraordinary! The staff at this dealership is extraordinary! Everyone is kind, calm and well versed! Mr. Jim Langway though... that man is incredibly special! I cam The staff at this dealership is extraordinary! Everyone is kind, calm and well versed! Mr. Jim Langway though... that man is incredibly special! I came onto that dealership with a car that has caused me endless trouble since day one (from another local dealership), I was severely upside down on my loan, yet had to dump hundreds a month in repairs to keep the car on the road - it's honestly been a nightmare for over two years. Last week, my mechanic told me that I needed something done that would cost me several hundred and I JUST had my engine rebuilt.. and I couldn't drive my car until it was fixed! I drove away from my mechanic crying... the past two years, every person in my life and in the car industry that I've asked advice as to how to fix the situation I was in, just kind of shook their heads and shrugged... this isn't good because I NEED my car for work! I own Mermaid Masterpieces, a local paint party business, and I'm always driving all over the state petrified that my car is going to blow up and wondering what problem was next and when it was going to happen... something was always on the horizon - not exactly the best way to travel to a party that i'm supposed to be joyful and show everyone a good time, right?? When I walked into Langway Toyota, with tears in my eyes, I was greeted by Jim.. he was gently holding his new puppy on his shoulder and introduced himself with a calm smile and asked how he could help me... I said you're actually the perfect person for me to talk to because you'll know if you can help me right away so I don't waste anyones time.. I explained my situation, that again, everyone... EVERYONE had shrugged and shook their heads when I ask what to do the past few years up to that point - not Jim!! He calmly (I can't reiterate his calm, kind demenor enough) said let's look at your car... he saw the car and told me he wanted to go inside and work numbers to see what he could do (I had hope... but didn't hold my breath), he came back outside and told me what he thought he could do for me... which was get me into a 2018 Toyota Corolla... fast forward a few days, a few pleasant phone calls and interactions with Jim and his staff (which Jim greeted me by name every time)... This afternoon I drove away in my brand new 2018 Toyota Corolla, and went straight to West Warwick to teach a bunch of kids how to paint mermaids tails with zero stress and a huge smile on my face. It was so nice to show up to work not stressed out about my car!! Thank you so much Jim, Peter - the amazing business manager, Mitch - the extremely knowledgeable and fun Salesman I worked with, and the rest of the staff that was so pleasant during every encounter! Jim, you're incredible, and I'll never ever forget that you didn't simply shrug when I truly needed help... you fixed my biggest problem!! For your next car(s)... go HERE!!! More