Langway Toyota of Newport

Exception dealership from cleanliness, appearance, wait room, facilities, etc. This was the 4th dealership I checked out and I had an unpleasant experience at the previous 3. My salesman DJ and the overall room, facilities, etc. This was the 4th dealership I checked out and I had an unpleasant experience at the previous 3. My salesman DJ and the overall experience was so comfortable that I drove a car off the lot the same day. Excellent service, personable people from sales to finance, and the owner Jim leads by example which shows why they are #1 in customer service. I highly recommend this dealership and in particular DJ to anyone who is looking for an honest, hardworking guy. More

They provide great customer services during the visit as usual. Scott also recommended the 30,000 service and the benefits it would have in the long run. usual. Scott also recommended the 30,000 service and the benefits it would have in the long run. More

Very thoughtful pre and post service. Scott was very helpful and explained everything clearly, took me to car to further illustrate the issue. BVerty satisfied. helpful and explained everything clearly, took me to car to further illustrate the issue. BVerty satisfied. More

In for service/routine maintenance; the service is fast, efficient and service personnel, Adam, Pete, and Scott , are always friendly, responsive and thoroughly address the customer requests. efficient and service personnel, Adam, Pete, and Scott , are always friendly, responsive and thoroughly address the customer requests. More

(Appointment was for an oil change and tire rotation — thanks for discovering a nail in one of the tires) Another excellent experience with the service department. Thank you, Scott! thanks for discovering a nail in one of the tires) Another excellent experience with the service department. Thank you, Scott! More

Adam went out of his way to make sure everything was right on my repair. He took time to notify me every step of the repair and beyond that. I had a complication after picking my car up and he asked me right on my repair. He took time to notify me every step of the repair and beyond that. I had a complication after picking my car up and he asked me to bring the car back the next day and he greeted me when I drove up to the dealership. More

Very polite and helpful at the service desk ~ I hadn’t called ahead and they were very accommodating and I appreciate that very much . Thank you called ahead and they were very accommodating and I appreciate that very much . Thank you More

I always receive great service when I bring my Toyota Highlander in for maintenance checkups. I'm always greeted right away in a professional and helpful manner. I also do not have to wait long for Highlander in for maintenance checkups. I'm always greeted right away in a professional and helpful manner. I also do not have to wait long for the work to be done. Thank you Langway Toyota of Newport! More

Easy to make appts........very nice personnel........very nice waiting area, lots of space, plenty of ice cold water bottles, coffee machine, donuts, fruit. I have all my maintainance done at Langway. nice waiting area, lots of space, plenty of ice cold water bottles, coffee machine, donuts, fruit. I have all my maintainance done at Langway. More

I brought my 2016 Tacoma to Langway due to a slight wobble in the front end. They diagnosed it as a slightly loose front caliper. Getting the truck back, it had the same wobble sound. I researched o wobble in the front end. They diagnosed it as a slightly loose front caliper. Getting the truck back, it had the same wobble sound. I researched online and called them back, giving them the information I found. They subsequently diagnosed the issue as the one that I shared with them. They had the truck for three days before it was completed. I needed to pick the truck up that night after close of business hours. When I dropped the truck off for repair it was the night prior. Upon picking it up the tire pressure light was on. The tire on the side they did the repair was at 13 pounds psi, very low. I took a picture of the tire pressure and the tire and left a message for the service department (it was after hours). Upon bringing it back the next day they found a puncture on the interior sidewall. Of course, their position was that their technician never saw the tire pressure light, but it must have deflated after they parked it since the leak was significant. However they maintained that it could have happened at any time and they were not responsible for replacing the tire although it had sat overnight in their lot and then three days in their shop prior. If the leak had occurred prior, they would have found the truck with a very low tire the first morning they went to diagnose the issue if in fact the leak already existed. Ultimately they relied on the fact that the tires were very new - a fact that the service rep immediately noted - and they are covered under an extended warrantee. They did not want to eat the cost of a replacement tire they damaged while at their shop. And for me to have the tire replaced is significant time and trouble based on where the tires were purchased. They steadfastly maintained the puncture could have happened anywhere despite the information regarding the situation. I have never experienced anything like this at a dealership. It demonstrated a complete lack of accountability and customer focus. I would not recommend their service department and will ensure all friends and family are aware of my experience. More