Landers Cadillac of Memphis

Do not go to this place! We keep my deceased Mothers 2004 Cadillac Deville in great shape, in her memory. At 74k miles the ABS system went out, I took it to Landers of Memphi We keep my deceased Mothers 2004 Cadillac Deville in great shape, in her memory. At 74k miles the ABS system went out, I took it to Landers of Memphis and was told that when they took it over from Bud Davis they do not work on cars older than 2010! it is a factory car and they are supposed to be an Authorized dealer. All other repair places EVEN GM say it has to be fixed at Cadillac only! This dealership does not even show on Carfax! Should tell you how terrible this dealership chain is. Just read all the 1 star reviews. GM should do something about this and remove their dealership! But nothing will be done because they keep pushing out new cars, who cares about the customer??? I can honestly say find ANY other MFG then Cadillac, do yourself a favor, they treat you special to get a sale and then throw you to the pigs if you are not dropping cash every month to them. The Service person even asked when the last time i brought in the car? it was 2017 the year before my mother passed, what does that have to do anything with fixing a ABS issue? Every other places I go to all say it has to be done by Cadillac for programming. The consumer deserves better from GM!!! More

My 2017 ESC has to date been at Landers Cadillac since May 17 for service and touch screen replacement. Terrible service and communication. As of yesterday, still not ready. I was finally able to speak w May 17 for service and touch screen replacement. Terrible service and communication. As of yesterday, still not ready. I was finally able to speak with a human who informed me nothing had been the majority of service has yet to be performed. It is disgusting and unacceptable when you have paid a premium price for a vehicle. I would never recommend buying anything here nor would I recommend their service department. I have yet to know when my truck will be ready. More

Three days after dropping my vehicle, I called to inquire about the service. Was told it hasn’t been worked on yet. Why even have service appointments if you can’t work on a vehicle that day. Awful,customer about the service. Was told it hasn’t been worked on yet. Why even have service appointments if you can’t work on a vehicle that day. Awful,customer service and the “advisor” appeared to,have been intoxicated on the phone. More

I don't encourage anyone to make a purchase here. You will be very sorry because to the poor service. Your life will change the day you make the purchase. No care in the world about your life and f You will be very sorry because to the poor service. Your life will change the day you make the purchase. No care in the world about your life and feeding your family. If care was there, I would have my car back. If a service light comes on in your car. Just take off work for two weeks. More

I called in December regarding a recall on my SRX. I haven’t heard from them since. When I call, I do not get a person to answer the phone. Service quality has really gone down since Landers took over I haven’t heard from them since. When I call, I do not get a person to answer the phone. Service quality has really gone down since Landers took over. I miss Bud Davis. More

The service on vehicles is terrible. They have had my new vehicle 2 times for a total of 2 1/2 weeks to fix the back up camera. They didn’t fix the camera and now the radio doesn’t work They have had my new vehicle 2 times for a total of 2 1/2 weeks to fix the back up camera. They didn’t fix the camera and now the radio doesn’t work and the part is on back order. They don’t offer a loaner, to pick you up or drop you off. Worst service I’ve ever had at a Cadillac dealership. More

To Whom It May Concern: I called the Cadillac To Whom It May Concern: I called the Cadillac dealership in Memphis, TN, on 3 Sep 2021 at the original location where I purchased the vehicle. The To Whom It May Concern: I called the Cadillac dealership in Memphis, TN, on 3 Sep 2021 at the original location where I purchased the vehicle. The dealership sold out to Landers Cadillac. They informed me that there was a three-week wait for an appointment. I scheduled the appointment for the transmission light. I arrived at the service department the morning of my appointment at 8 am. The service advisor told me that transmission service would take another two weeks to get my truck into the shop. They said they had to flush the transmission and reset it back to the factory setting. I passed by the dealership every day on my way to work and saw my vehicle on the side of the building. I informed the service manager of this information, and he didn't say anything. I'm still trying to get my vehicle with transmission problems in the shop. The check engine light kept going on, so I took it to the Memphis service, and after $1200, the engine light was still on. The $1200 was to flush the radiator and replace the battery. After paying the $1200, I made it 15 minutes down the road, and the light came back on. They fired the service manager that week and the new manager told me no one even tested the transmission on the vehicle, and I needed to bring it back to test the system properly. This problem has been ongoing since September 2021. The dealership called me and kept telling me they would fix the problem, and nothing happened. I can't believe you can purchase a $90K vehicle and be treated in this manner. 2017 Cadillac Escalade More

Poor service bad service no connection to long waiting shoe help bad service bad service bad service I need my SUV fix shoe help bad service bad service bad service I need my SUV fix More