Landers Cadillac of Memphis

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!! More

I currently have a 2013 ATS car needing repairs due to several issues such as the touch screen Que System not working, oil change needed, and alignment. I attempted to make contacted with this dealership several issues such as the touch screen Que System not working, oil change needed, and alignment. I attempted to make contacted with this dealership for 3 days consecutively and it was a waste of time. No one called back nor answered the phone. I too will no longer purchase vehicles from this dealership, Chevrolet dealership here I come. More

THE SERVICE DEPARTMENT IS HORRIBLE. I WILL NEVER BUY ANOTHER CAR FROM THIS PLACE. IT IS A NIGHTMARE. ALMOST TWO WEEKS AND NOT ONE WORD ABOUT MY CAR YET. I WOULD TELL EVERYONE TO RUN FRO I WILL NEVER BUY ANOTHER CAR FROM THIS PLACE. IT IS A NIGHTMARE. ALMOST TWO WEEKS AND NOT ONE WORD ABOUT MY CAR YET. I WOULD TELL EVERYONE TO RUN FROM THIS PLACE. More

The service department is horrible! I went in to have brakes and tires and it’s three days later and it’s not ready AND it has a new sound they don’t know what it is. No one has called I went in to have brakes and tires and it’s three days later and it’s not ready AND it has a new sound they don’t know what it is. No one has called and when I called I sat on hold for 30 minutes and then they tried to tell me it was the front brakes. No! The sound was coming from the rear… I love my Escalade which is my second but will not buy another one because of the service department. More

Happy New Year to Mr. Bobby Cline and Mr. James Bell at Landers Cadillac of Memphis. Thank you for helping me with my vehicle repair issue. Yes! I gave them 5 Stars. I rea Bobby Cline and Mr. James Bell at Landers Cadillac of Memphis. Thank you for helping me with my vehicle repair issue. Yes! I gave them 5 Stars. I read the negative reviews, and I understand your reason for the score. However, my experience was excellent. I had issues with diagnosing my car's vibrating noise. I took my car to the dealership several times without the issue being resolved. Finally, I emailed Mr. Bobby Cline, and he introduced me to Mr. James Bell. Mr. Bell drove my car personally diagnosing a transmission problem. I am eternally grateful to these professionals for solving my car issue saving me $7,000.00 dollars. Thank you! Happy New Year! More

fyi Landers does not service (including simple oil changes) for ‘older’ vehicles prior to 2014. Take your business to Jackson, TN. They are the best and highly qualified to work on vehicles. I won’t p changes) for ‘older’ vehicles prior to 2014. Take your business to Jackson, TN. They are the best and highly qualified to work on vehicles. I won’t purchase from a dealer who is supposed to be high quality and doesn’t service their own vehicles. I understand supply and demand but this is a level of ridiculous. More

The service I received in Oct 2022 was great. I was there to have my vehicle serviced and was pleased with the overall service that I received. I was there to have my vehicle serviced and was pleased with the overall service that I received. More