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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,631 Reviews
Call Service Center (414) 281-5000

2,631 Reviews of Lake Chevrolet - Service Center

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September 06, 2023

Really loved how easy it was to get my car fixed. Very caring and professional individuals. Kept me informed every step of the way !! More

by Berthahuerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with the collision department and all were very helpful
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Sep 24, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

September 03, 2023

It took over 2 hours for them to do a simple oil change. They upsold me on replacing 2 filters and a windshield wiper and then had me waiting even longer and turns out 2 of the 3 items weren't even in stock More

by s.jo.thorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
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Sep 11, 2023 -

Lake Chevrolet responded

We sincerely apologize for the experience you had during your recent visit with us. First and foremost, we regret that your oil change took longer than expected and that we sold you services that we couldn't promptly fulfill. Delays and miscommunications are not representative of the service we aim to provide. We will be addressing this issue internally to ensure a smoother and more efficient process for our customers. Regarding the charges for services that were not in stock, we're grateful you brought it to our attention. We apologize for any oversight in our invoicing process and are glad you noticed the discrepancy. It's also concerning to hear that you experienced an issue with your back emblem during the car wash. We understand the frustration this must have caused, and we will investigate this matter further to prevent any similar incidents in the future. We're disappointed to learn that your call to complain went unanswered. This is certainly not how we want to handle customer concerns. If you have not been contacted as of this note, please reach out to me at 414-817-3336. Once again, we apologize for your disappointment and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing us for your automotive needs.

September 02, 2023

I was disappointed with the service received and the lack of communication with me. Although my experience has been much better in other instances this time it was quite frustrating since I didn’t feel like More

by Cristian Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Escalona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Schlicht, John Webler, Steven Thomas, Caleb Repinski
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Sep 11, 2023 -

Lake Chevrolet responded

I'm so sorry to hear that you had a negative experience with our service. I understand that you were disappointed with the lack of communication and that you didn't feel valued as a customer. I want to assure you that we take customer satisfaction very seriously, and we're committed to providing excellent service to all of our customers. Thank you for bringing this to our attention.

September 02, 2023

John Webler was great to deal with. Most likely to purchase my next truck there. More

by mbarth75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2023

This is the first Service Advisor since Glen Lewis that has treated me with respect. Thanks Craig! More

by centurylink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2023

My family has worked with Bob there before and he's as nice and they said he was. More

by radonski360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Escalona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Howard
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2023

Awesome working with Craig! Always very helpful I will be defiantly be coming back! Great service More

by lomeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2023

I had a great experience with Steve in the service Dept, but the dealership had my vehicle for almost 2 months for a simple fix. Then when it came to picking up my vehicle the dealership had the audacity to More

by Brandon Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Thomas
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Sep 11, 2023 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback regarding your recent experience with us. We appreciate your kind words about Steve in the service department and value your input. We understand your concern about the labor charges, and we'd like to clarify our pricing structure. Our technicians' time and expertise are invested in each vehicle, which determines the labor charge based on the time they were working on a vehicle. They are highly trained professionals who ensure their quality of work. If there was not an invoice provided to you at pickup, we would be more than happy to provide you with an invoice that breaks down the labor charges to address any questions or concerns you may have. We apologize for the extended duration your vehicle was in our care. Delays can occur for various reasons, and we understand your frustration. We always aim to complete repairs as promptly as possible while maintaining the highest standards of quality. Thank you for considering us for your automotive needs, and we appreciate the opportunity to address your concerns.

August 30, 2023

My car is worse now after you guys serviced it. You told me that EVERYTHING was good with the car an that was not true. Now my car says it has electrical issues. When I got the car back it said tha More

by leebowles1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Lake Chevrolet responded

We're truly sorry to hear about your recent experience with us, and we apologize for any inconvenience you've encountered. We take feedback seriously and would like to address the issues you've raised. We encourage you to reach out to our service manager at 414-281-5000 so that we can schedule a follow-up appointment to inspect and resolve the issues with your vehicle. Your trust and satisfaction are essential to us, and we hope to have the opportunity to regain your confidence in our service. Once again, we apologize for the inconvenience, and we appreciate your feedback as it helps us strive for continuous improvement.

August 30, 2023

Lake/Braeger has been our families dealership for 20+ years. Craig in service dept is awesome and Willy and Matt in sales are very diligent in finding the best deal for a new set of wheels. The managers More

by Dealtaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kreckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Fumo, Steven Thomas
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Sep 24, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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