Lake Chevrolet - Service Center

Overall, ok. They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fix They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fixed at this repair shop that took weeks to fix, and I repeatedly requested a loaner vehicle so i could get to work and I was ignored. I sent an e-mail to the dept mgr to complain and that e-mail was ignored too. I also had a problem with one of the service technicians and contacted the dept manager and that complaint was ignored too. They do fix the cars well but I personally no longer feel valued or listened to as a customer. One time I came in with my car. They drove my car into the bay to be looked at, and the next technician drove it back outside and put it back in the lot without even looking at it. When I told them I noticed this they drove it back into the car bay and then actually looked at it. Again, waiting there…felt not valued, under-communicated with, and ignored. More

Everyone is always so helpful at Lake Chevrolet. The only reason I did a 4 star was because she told me I needed to do a $190 test that I ended up not needing. The only reason I did a 4 star was because she told me I needed to do a $190 test that I ended up not needing. More

I’ve been coming to this dealership for years because of the friendly, trustworthy, affordable and efficient service. the friendly, trustworthy, affordable and efficient service. More

John is always very welcoming and very friendly. He will always ask how my truck is running, He will always ask how my truck is running, More

I gave them my car with no lights on and got the car back with temps sensor on with temps sensor on More

this chev dealer is very nice and they are very nice to talk to I'll keep going if I need it in the future talk to I'll keep going if I need it in the future More

I’ve been going to this dealership since 1985 to purchase my vehicles and have them serviced. This summer we moved from the Milwaukee area to the upper peninsula of Michigan and I continue to have our vehic my vehicles and have them serviced. This summer we moved from the Milwaukee area to the upper peninsula of Michigan and I continue to have our vehicle’s maintenance performed there, I think that says it all. I can’t say enough about Craig Pozarski he’s an excellent service advisor. More

Second purchase here. Have been treated well and have been happy there. We like the service department also Have been treated well and have been happy there. We like the service department also More

Very clean love the drive up . .....the service team was awesome...Also the wait time wasn't to bad... .....the service team was awesome...Also the wait time wasn't to bad... More

Friendly and fast service. Service reps are always friendly. My go to service shop always. Service reps are always friendly. My go to service shop always. More