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Lake Chevrolet

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.5
5,063 Reviews
Lake Chevrolet has been serving Milwaukee and the surrounding communities since 1923! Our goal is to ensure that every visit to our website or showroom is the absolute best experience possible! Thank you for thinking of Lake Chevrolet!
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4100 South 27th Street

Milwaukee, WI

53221

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Showing 5,063 reviews

July 08, 2023

John was very understanding about the long wait for my part. Found me a suitable loaner vehicle and made things right in the end. Great guy to work with. More

by j_volkman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. If you have any further questions, please give us a call. We're always happy to help!

July 08, 2023

I brought my car in for a check engine light, when I picked it up the check engine light came back on less than 1 hour later. When I brought it back to lake, they explain the exact same codes I brought More

by biami89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Thomas
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Jul 31, 2023 -

Lake Chevrolet responded

I want to express my sincerest apologies for the negative experience you had with our service department. Your feedback is invaluable to us, and we are deeply concerned that we did not meet your expectations during your recent visit. We understand how frustrating it can be to have the same issue persist even after bringing your car in for repair. We take your concerns seriously, and I assure you that we are investigating the matter thoroughly to identify the reasons behind the repeated check engine light and the apparent mishandling of the diagnostic codes. Communication is paramount in providing excellent customer service, and it is clear that we fell short in this regard. We should have promptly addressed your concerns and ensured proper explanations for the diagnostic results. It's regrettable that the service manager did not respond to your email, and we apologize for the extended wait time when trying to reach us by phone. Regarding the pricing and repair process, we are committed to transparency and providing fair assessments to our customers. We will review the entire repair history to ensure accurate billing and identify any discrepancies in the charges. Your dissatisfaction with the overall experience is completely understandable. I assure you that your concerns have been escalated to the appropriate team members. Thank you for bringing this matter to our attention.

July 07, 2023

Very clean. Staff personnel are pleasant and professional. I didn't feel pressure to have additional service completed. Thank you!! More

by dorangrichia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Yelton
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Sep 22, 2023 -

Lake Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 05, 2023

Great staff at Lake Chevrolet. Friendly, helpful, courteous, genuine, and helping make your car buying a great experience. We bought two cars from them over 10 years ago and now More

by gritl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Escalona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Lake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 04, 2023

Willy Burazin is an excellent sales person. He is my go to sales person. Tim More

by tkrodd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Repinski
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Sep 24, 2023 -

Lake Chevrolet responded

Thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

July 03, 2023

Came in for pinion seal replacement, was not done right. Problem is way worse. Ruined my holiday. More

by samschlemm568651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Thomas, Ryan Yelton
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Jul 13, 2023 -

Lake Chevrolet responded

We are truly sorry to hear about your negative experience with the pinion seal replacement. We understand the frustration and disappointment you must feel, especially during the holiday season. Please accept our sincere apologies for the inconvenience caused.

July 03, 2023

We have been with this dealership for a long time. We have always found a team member to work with that was helpful. More

by nannon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
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Sep 22, 2023 -

Lake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lake Chevrolet, INC! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 03, 2023

Trying to get radio fixed,twice, no luck. oil change and tire rotation went fine, though. More

by scurvydog690
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't remember who I was with.
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Jul 13, 2023 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback with us. We appreciate your kind words about the oil change and tire rotation service. We strive to provide excellent service in all areas, and we're glad to hear that we met your expectations in those aspects of your visit. However, we apologize for the inconvenience and frustration you have encountered with getting your radio fixed. We understand how important it is to have a functioning radio in your vehicle, and we regret that we were unable to resolve the issue for you on both attempts. To better assist you, we would like to gather more information about your specific situation. Could you please provide us with your contact information or order details? This will allow us to investigate the matter further and find a suitable solution. Alternatively, you can reach out to our service manager at 414-817-3375 to discuss your concerns. We appreciate your patience and understanding as we work towards resolving this issue. We value your feedback and will use it to improve our services and ensure that similar problems do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service that you deserve.

June 30, 2023

Great service very patient and professional in all aspects of the business, would highly recommend them More

by code_c00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

Your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

June 29, 2023

As soon as I pulled in the garage, I was greeted with a smiling person. Very friendly. My work on my car was finish way sooner than I expected. More

by nickolsjane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas, Brandon Holmberg
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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