Lake Chevrolet

Lake Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive experience at Lake Chevrolet. We appreciate your kind words and are glad we could provide you with the customer service you were looking for. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for choosing Lake Chevrolet, Jennifer! We're thrilled to hear about your positive experience with our team. We're always here to help and provide the best service. Looking forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We're thrilled to hear about your positive experience with Lake Chevrolet. Our team always aims to provide exceptional service with a smile. We appreciate your feedback and look forward to serving you again in the future. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to contact us or stop by. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you faced with the tire replacement and our shuttle service. It is disappointing to learn that we did not meet your expectations, and for that, we are truly sorry. Firstly, we apologize for the delay in getting your tire replaced. We understand how important it is to have your vehicle back promptly, especially when you are away from home. The mix-up with the tires and the subsequent delay was not acceptable, and we have already taken steps to ensure this does not happen again in the future. Secondly, we regret that our shuttle service did not provide the level of convenience and professionalism you expected. The behavior you described from our driver is not reflective of the service standards we uphold. We will address this with our team to prevent such incidents. Regarding the pricing, we apologize for any miscommunication or misunderstanding. We strive to provide accurate quotes and transparent pricing. The discrepancy you experienced is concerning, and we would like to investigate further to understand what went wrong. We appreciate your feedback, as it helps us improve our services.

Lake Chevrolet responded

Thank you for your feedback. We sincerely apologize that you've encountered inconsistencies in the knowledge level of our service advisors. We understand how frustrating it can be when you need expert advice about your vehicle. We take pride in providing exceptional service, and your feedback allows us to identify areas for improvement. We have a team of experienced service advisors, and we're also investing in training programs for some of our newer advisors to ensure everyone possesses a deep understanding of the vehicles we service. We are actively working on further enhancements including: Enhancing advisor training: We're continuously improving our training programs to ensure all advisors, including those currently in training, possess a deep understanding of the vehicles we service. Knowledge-sharing initiatives: We're implementing initiatives to encourage knowledge sharing between advisors, fostering a collaborative environment where everyone can learn from each other. Customer communication: We're refining our communication procedures to ensure you receive clear and accurate information about your vehicle's needs, including any time you're interacting with an advisor still in training. In the future, if you feel an advisor isn't fully addressing your concerns, please don't hesitate to ask to speak with a more experienced advisor or service manager. We're happy to ensure you have a positive experience. We value your business and appreciate you bringing this to our attention. We're committed to providing you with a consistently positive service experience.

Lake Chevrolet responded

Thank you so much for sharing your positive experience with us, Katherine! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Chuck, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Lake Chevrolet