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Krenzen Auto Mall

Duluth, MN

4.9
254 Reviews
Call Dealership (218) 724-6632
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2500 Mall Drive

Duluth, MN

55811

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254 Reviews of Krenzen Auto Mall

March 28, 2024

This dealership has always been very rude, overpriced, and most of the people we have come into contact with have had a snobby attitude. This includes the service, front desk and sales. We have gone to More

by snownerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Apr 02, 2024 -

Krenzen Auto Mall responded

We are disappointed to hear about your negative experience with our dealership. We strive to provide excellent customer service to all of our customers, and it is unfortunate to hear that you did not have a positive experience. We apologize for any rudeness or snobbish attitudes you may have encountered and will take your feedback into consideration to improve our services in the future. We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience. Thank you.

March 21, 2024

From the moment I walked in I was greeted, treated with respect, and felt heard. That's not always the case for a woman walking into a car dealership. I went home with the car of my dreams. My sales agent More

by Nora Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake B
Report | Print
Apr 02, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your positive experience at Krenzen Honda! We are thrilled to hear that you felt respected and heard throughout the car buying process. Our team takes pride in providing exceptional customer service to everyone who walks through our doors. We are so glad that you were able to find the car of your dreams with us. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

March 19, 2024

This was my first oil change and tire rotation. The service department was very professional and did a good job-related. Thank you ! More

by pamagrosnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember
Report | Print
Mar 20, 2024 -

Krenzen Auto Mall responded

We truly appreciate your kind words and are grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back for your next service appointment.

March 09, 2024

Service staff exemplary and professional vehicle was done within the stated time frame and the bill was below the estimate. More

by halcloutier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer. Mechanic, Jason Cloutier, and customer service coordinator, Shari Cloutier.
Report | Print
Mar 13, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our service staff and that your vehicle was completed within the stated time frame. We always strive to deliver exceptional service to our customers, and we are happy to hear that we were able to do so for you. We appreciate your feedback and look forward to serving you again in the future.

March 06, 2024

A great place to buy a car. They answers all my questions and new all the details of the car I was looking. Car was exactly what I was looking for and the financing was very smoo More

by kyleherrick7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Davey
Report | Print
Mar 06, 2024 -

Krenzen Auto Mall responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great car-buying experience and that we were able to make the process easy and comfortable for you. Our team takes pride in providing excellent customer service and ensuring that all your questions are answered thoroughly. We are delighted that the car exceeded your expectations and that you were happy with your purchase. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future. Thank you for choosing us for your car-buying needs! Enjoy your new car!

March 01, 2024

Friendly, Accommodating, clean shop, quick. I have had nothing but good experiences with this dealership. More

by knygren85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Report | Print
Mar 01, 2024 -

Krenzen Auto Mall responded

We are thrilled to hear that you have had nothing but good experiences with our dealership! Thank you for your kind words about our friendly and accommodating staff, as well as our clean shop and quick service. We strive to provide the best possible customer experience for all of our clients, and we are glad to hear that we have met your expectations. Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you in the future.

February 29, 2024

Krenzen is a first class dealership. i would recommend Krenzen to my family and friends More

by corydking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Ross and lance Vanpolen
Report | Print
Mar 01, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words and recommendation! We strive to provide excellent service to all of our customers and are thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to serving you, your family, and friends in the future.

February 27, 2024

Prompt, does exactly what I want and comes to me to discuss anything about my vehicle that may need to be done in the future More

by nfortyterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Feb 27, 2024 -

Krenzen Auto Mall responded

Thank you for your feedback! We strive to provide prompt and comprehensive service to our customers, and we're glad to hear that we are meeting your needs. Our team is always here to discuss any concerns or potential maintenance needs for your vehicle in the future. Please don't hesitate to reach out if you have any questions or if there is anything else we can assist you with. We appreciate your business!

February 26, 2024

Got some new keys, but while there they advised of a safety recall. They checked out the vehicle and all was OK. Fast and efficient service. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot employee’s name
Report | Print
Feb 27, 2024 -

Krenzen Auto Mall responded

Thank you for the 5 stars! We are happy to hear that you were pleased with your time here.

February 13, 2024

Appointment was easy to schedule, facilities are clean and inviting, and service was as expected. More

by smit4024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Feb 15, 2024 -

Krenzen Auto Mall responded

Thank you for taking the time to share your experience with us! We are glad to hear that you found our scheduling process easy, our facilities clean and inviting, and that our service met your expectations. We strive to provide a positive experience for all of our customers, and we appreciate your feedback. If there is anything else we can do to improve your experience with us, please let us know. We look forward to serving you again in the future.

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