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Krenzen Auto Mall

Duluth, MN

4.8
269 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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269 Reviews of Krenzen Auto Mall

January 28, 2025

responded quickly to one problem. Went out of their way to assist w another. Kind More

by Tammy Goodale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Biskey
Report | Print
Jan 28, 2025 -

Krenzen Auto Mall responded

Thank you for your feedback! We're glad to hear that our team was responsive and went the extra mile to assist you. Providing kind and helpful service is what we strive for, and it’s rewarding to know we made a positive impact. If you need anything else or have any further questions, please don’t hesitate to reach out. We’re here to help!

January 28, 2025

Excellent service today! We had a safety recall on our 2024 Honda CRV and the service Manager at Krenzen Honda in Duluth MN was excellent and kept us updated on the progress More

by donnaklemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Jan 29, 2025 -

Krenzen Auto Mall responded

Thank you so much for your fantastic review, donnaklemmons! We're delighted to hear that you had excellent service during your visit for the safety recall on your 2024 Honda CRV. Our team at Krenzen Honda strives to keep our customers informed and comfortable throughout the process, and it’s great to know we hit the mark with you! If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your trust in us and look forward to seeing you again!

January 28, 2025

The nicest service center! Polite and efficient staff. Very comfortable waiting area. Snacks and beverages available. More

by rita.ro22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Jan 29, 2025 -

Krenzen Auto Mall responded

Thank you so much for your kind words, rita.ro22! We're thrilled to hear that you had a great experience at our service center. Our team works hard to provide excellent service and a comfortable environment for our customers. We appreciate your feedback and look forward to serving you again soon!

January 28, 2025

Wonderful to deal with and very helpful! ! I personally feel like one of the family…. Recommend you & yours to my friends. Looking forward to more of your great service ‼️ Enjoy my new 2 More

by Krash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Ross, Lance Van Polen
Report | Print
Jan 29, 2025 -

Krenzen Auto Mall responded

😊 Wow, thank you so much, Krash! We're overjoyed to hear that you feel like part of the family! That means the world to us. We're glad we could provide you with a wonderful experience and help you find your perfect ride, the 2025 CRV! 🚗❤️ We can't wait to see you again and appreciate your recommendations to your friends. Congratulations again on your new vehicle, and we hope you continue to enjoy it! 🎉💕

January 27, 2025

Our first salesman, Wayne, never got back to us as promised. We weren’t going to deal with Krenzen after working with Wayne. But I’m glad we did. Our second salesman was Jake Boese. He was awesome. If More

by Choheisel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Boese
Report | Print
Jan 28, 2025 -

Krenzen Auto Mall responded

Thank you for your review! We sincerely apologize for the experience you had with Wayne, but we’re thrilled to hear that Jake was able to provide you with the service you deserved. We strive for great communication and customer satisfaction, and it’s wonderful to know Jake exceeded your expectations. We appreciate your willingness to give us another chance, and we look forward to helping you with your next vehicle purchase! Safe travels! 🚗💨

January 27, 2025

I’ve purchased two vehicles from this dealership. Both times I was treated courteously and promptly. No high pressure techniques just in formation and the decision is left up to me. Thank you to my s More

by Nora Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Boese
Report | Print
Jan 28, 2025 -

Krenzen Auto Mall responded

Thank you so much for your fantastic review! We're delighted to hear that your experiences with us have been positive, and that Jake was able to assist you in a courteous and pressure-free environment. Providing our customers with the information they need to make informed decisions is a priority for us, and we're glad that resonated with you. We truly appreciate your trust in us for both of your vehicle purchases, and we look forward to serving you again in the future! Enjoy your new rides! 🚗🎉

January 18, 2025

The mechanics and the men checking you in are kind, professional, and efficent. I'm impressed. More

by prangelos53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know their names
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Thank you for your wonderful feedback! We’re delighted to hear that our mechanics and check-in staff made a positive impression on you with their kindness, professionalism, and efficiency. Our team works hard to provide the best service possible, and your recognition truly motivates us. If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 17, 2025

Always a pleasant experience at Krenzen. Went in for an oil change and was in and out of there very efficiently.my questions were answered and I was on my way! More

by gmapat2059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haag
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience during your recent visit for an oil change. Our team strives to provide efficient service while ensuring all your questions are answered, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to seeing you again for your future maintenance needs!

January 13, 2025

Excellent service. My first oil change for my new car was free! Love my hybrid. More

by mjpete62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Dear mjpete62, We're thrilled to hear that you enjoyed your first oil change experience with us, and we're glad you were able to take advantage of the complimentary service! Congratulations on your new hybrid vehicle - we're sure you'll love the fuel efficiency and performance it provides. Thank you for choosing Krenzen Honda, and we look forward to helping you with all your future maintenance and service needs. If you have any questions or need assistance, don't hesitate to reach out.

January 12, 2025

Fairly and friendly treatment on multiple occasions. Helpful attitude towards the customer. Thanks Eric and Tony More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Tony
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Dear Sammy, Thank you for taking the time to share your experience with us! We're delighted to hear that you received fair and friendly treatment during your visits. Our team, especially Eric and Tony, work hard to ensure that each customer feels valued and assisted. We truly appreciate your support and look forward to serving you again in the future. If you ever have any questions or need further assistance, please don’t hesitate to reach out.

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