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Krenzen Auto Mall

Duluth, MN

4.8
259 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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259 Reviews of Krenzen Auto Mall

October 29, 2024

Brought in for warranty work and walked out with $2,700 bill. Go figure. Somehow, any part can be considered a “wear item” at dealer’s discretion. Watch out. More

by clintona500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 30, 2024 -

Krenzen Auto Mall responded

Hi Clintona500, Thank you for your feedback, and I'm sorry to hear about your experience. We strive to provide transparent and fair assessments for all our services, but I understand how frustrating it can be when unexpected costs arise. "Wear items" can vary depending on the situation, and we always aim to communicate clearly about any potential charges before proceeding with repairs. If you would like to discuss your experience further, please reach out to us directly. We value your input and would appreciate the opportunity to resolve your concerns. Thank you for bringing this to our attention.

October 28, 2024

The service was personable. There was no pressure to buy. Very knowledgeable about the product. More

by sjb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Oct 30, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Providing a personable service without any pressure is important to us, and we're glad our knowledge about the product helped you feel informed. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

October 01, 2024

I always hate going to car dealerships because most of them drive me nuts with pushy sales people. This was definitely not the case with Dan Peterson at Krenzen Honda. The car shopping couldn't have bee More

by drwilliams2711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you so much for your kind words! We completely understand how frustrating car shopping can be, and we're thrilled to hear that Dan provided you with a positive experience free of pressure. At Krenzen Honda, our goal is to make the process as enjoyable and straightforward as possible. We appreciate your feedback and look forward to assisting you again in the future—hopefully, with that vehicle you have your eye on! Safe driving!

September 30, 2024

They did a thorough job: oil change, checked fluids and tires. Had to take extra time to adjust the bill. Friendly. More

by vvitek2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you so much for your positive feedback! We're glad to hear that you were satisfied with our thorough service and that our team was friendly throughout the process. We appreciate your patience while we adjusted the bill, and we look forward to seeing you again for your next visit!

September 30, 2024

$25 oil change is not correct . Came in at $48. If your car isn’t purchased from there , you will struggle getting assistance More

by Nord41ean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you for your feedback. We apologize for the confusion regarding the oil change pricing and any inconvenience you experienced. Our goal is to provide clear and accurate information to all our customers, regardless of where their vehicle was purchased. We appreciate your input and will use it to improve our communication and service. If you have any further concerns, please don’t hesitate to reach out. We value your business and hope to serve you better in the future.

September 27, 2024

Krenzen has always been trustworthy and has the expertise to work on your vehicle. I appreciate their expertise. More

by mierowb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeCaro
Report | Print
Sep 30, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words! We're so glad to hear that you trust Krenzen with your vehicle and appreciate our expertise. Providing reliable service and building lasting relationships with our customers is our top priority. If there's anything more we can do for you or if you have any specific service needs, please don’t hesitate to reach out. We look forward to continuing to serve you!

September 24, 2024

Very pleasant experience! Jake Boese helped us find a great vehicle. He was never pushy and made us feel very comfortable throughout the entire buying process. Thanks! More

by dustinralston
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake Boese
Report | Print
Sep 24, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your experience! We're so glad to hear that Jake Boese made your vehicle buying process pleasant and comfortable. Providing a relaxed and enjoyable atmosphere for our customers is a top priority, and we're thrilled that he was able to do that for you. We appreciate your feedback and hope you love your new vehicle! If you have any more questions or need assistance in the future, feel free to reach out. Thanks again!

August 28, 2024

Employees are always courteous, knowledgeable & prompt about providing service. Also, willing to do research for further jobs that vehicle will require. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Sep 03, 2024 -

Krenzen Auto Mall responded

Thank you for your wonderful feedback, Sam! We're pleased to hear that our team is consistently providing courteous and knowledgeable service. We always strive to go the extra mile for our customers, and it’s great to know that our efforts are appreciated. If you have any further questions or need assistance, feel free to reach out anytime!

August 28, 2024

Dan Peterson is the best in the business - informative, responsive and very easy to work with. More

by bpcruikshank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Sep 03, 2024 -

Krenzen Auto Mall responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Dan. He truly is dedicated to providing top-notch service, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out!

August 15, 2024

We worked with Lance on our purchase of an Honda Ridgeline . Lance kept us informed about the process of ordering and financing it! We love the Ridgeline! We would definitely buy another vehicle More

by Kmcochran30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance V P
Report | Print
Aug 20, 2024 -

Krenzen Auto Mall responded

Thank you for your fantastic review! We're thrilled to hear that Lance provided you with excellent service throughout the ordering and financing process for your Honda Ridgeline. It's wonderful to know that you're loving your new vehicle! We truly appreciate your trust in Krenzen and look forward to assisting you with your future vehicle purchases. Enjoy your Ridgeline, and safe travels!

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