Krenzen Auto Mall

Unethical Scott Krenzen and Team - Scam Artists Most unprofessional and unethical car buying experience I have ever had in my life. Company culture is to never be accountable or take blame for anyth Most unprofessional and unethical car buying experience I have ever had in my life. Company culture is to never be accountable or take blame for anything. There is a fine line between arrogance and ignorance and this dealership is right on the fence. Incompetent sales staff couldn't properly transfer tag from other vehicle and cost to do it ourselves was never reimbursed. After we purchased our 2016 Honda CR-V in late 2016, we referred a family member who bought the exact same model vehicle a week later for $500 less than we paid from the admission of my family member but until I confronted the sales manager with the facts, they weren't willing to admit that. Here's the real kicker, Honda outfitted their 2016 CR-V (all models) with in-dash technology that was 4 years out of date at the time of sale. The technology will NOT interface to iPhones that are iPhone 6 or later. All Krenzen wanted to do is blame Honda when they should have known full well the vehicles they were selling had old technology. Krenzen would not take ownership and work with us to remedy this; just indicating they were waiting for Honda to provide direction when Honda indicated they did provide direction and that was for Krenzen to replace the technology under a warranty issue. Run....don't walk from this dealership More

New Lease Just leased our second Nissan Rogue from Krenzen and the process was so easy. We had a great experience with everyone there especially our sales pers Just leased our second Nissan Rogue from Krenzen and the process was so easy. We had a great experience with everyone there especially our sales person Kurt. More

No place better than Krenzen We have purchased all our vehicles from Krenzen and Gary Cora has been outstanding in keeping our family happy with our purchases! Service is outstand We have purchased all our vehicles from Krenzen and Gary Cora has been outstanding in keeping our family happy with our purchases! Service is outstanding ! Best place to purchase from! Cindy L. More

Waste of time I went to the dealership three times, at there request, with check in hand to purchase a new vehicle. However the prices are high and Krenzen expects I went to the dealership three times, at there request, with check in hand to purchase a new vehicle. However the prices are high and Krenzen expects MSRP for there vehicles. They use many tactics to justify the higher cost, when the same vehicle can be purchased for less at other locations such as Ashland's Honda Dealer. Personally I just felt that they didn't want to sell me a car. Guess I'm not the Honda type. I explored all the surrounding dealerships for GM, Ford, Toyota, Mazda, and Subaru. Every location attempted to earn my sale, and were motivated to sale to me. For the same Honda vehicle I wanted I was able to find multiple better prices for it in the surrounding area. Nice dealership but a waste of time unless you don't mind paying more for the same vehicle. More

Best Dealership In Town My family has been buying vehicles from Krenzen since the '70s and I have been a customer myself for the last 5 years. I have shopped around myself an My family has been buying vehicles from Krenzen since the '70s and I have been a customer myself for the last 5 years. I have shopped around myself and always felt hassled or pressured into buying and then pushed into something I didn't want at other dealerships. At Krenzen they let me test drive the vehicles to get a real feel for them and know that it's exactly what I want. They have a HUGE selection of all makes, models, and trim packages, but best of all... They're not worried about their commission because it's not commission based!! I will follow in the family footsteps and encourage you to try them out on your next vehicle purchase. You won't be disappointed. More

Thanks for the great service! Thank you so much, Gary Cora for helping me choose my new car, the Nissan runs great! I love the car and how beautifully it runs! Thank you so much, Gary Cora for helping me choose my new car, the Nissan runs great! I love the car and how beautifully it runs! More

Great Experience Purchasing my Nissan rogue was easy with the help of a top-notch salesman Gary Cora - with his knowledge and experience it made it easy to make a deci Purchasing my Nissan rogue was easy with the help of a top-notch salesman Gary Cora - with his knowledge and experience it made it easy to make a decision on the vehicle that suited my family's needs. The staff at Krenzen were very helpful with all the needs of purchasing, financing & servicing my vehicle. I recommend anybody looking for a vehicle to go to Krenzen and see Gary Cora - he goes the extra mile. More

Service was great! I would like to thank Gary Cora and Krenzen for making my transition of buying a new car so easy. They are friendly and easy to work with. They explai I would like to thank Gary Cora and Krenzen for making my transition of buying a new car so easy. They are friendly and easy to work with. They explain everything about my car and were patient and answered my questions. There finance person was also helpful. I would recommend them if any of my friends need cars. More

Perfect service no joke! I just want to say that the krenzen dealership is amazing. Your staff is excellent. Your front desk girl was really polite(and pretty, nice plus!) and I just want to say that the krenzen dealership is amazing. Your staff is excellent. Your front desk girl was really polite(and pretty, nice plus!) and your service department guy was really really awesome. Like, I was a dick and he understood my frustration. He handled me with genuine respect and concern. Thank you for explaining in detail how the entire problem occurred. I am mechanically smart and only wanted to see if you were lying to me. Thank you sir. Keep up what you are doing and you have gained a faithful honda buyer. It's hard to come by a good dealership and service department. Has anyone seen how disgusting duluth dodge is? I'm sorry duluth dodge, but you need a whole new staff. You lied about a vehicle being purchased in that you would change out the rotors and pads for free. You did not honor that to my family member. I will fly to Florida before I buy a vehicle from you crooks. Or the Subaru and ford dealerships sleezy salesmen? Don't know about the VW place Cuz those cars blow. Get an audi if you want that style. I hope honda gives you the proper credit you all deserve krenzen. Never have i had a better experience, and actually didn't feel I was being lied to. If there is a number I can call to tell honda that you proudly and accurately represent the Honda name I would gladly call them for you. If anyone wants perfect professional services I highly recommend krenzen. Thank you krenzen team. You have made my car troubles go as smooth as possible and I am absolutely appreciative of it. Give your employees a xxxx raise! Or at least your cute receptionist and Richard, who are two true assets to your establishment and make your dealership stand out above the rest. Please give him and her recognition for their impact on my perception of your dealership. But I assume all your staff is on par with them. Thank you again, and I will post this on any review site I can. You all deserve to be recognized! I don't want to post my name but he will know, if you want to contact me on how to tell honda, or any company you represent. Thank you so much. More

Horrible Experience- DO NOT USE THEM! I bought a 2010 Dodge Caliber from Krenzen in Duluth December 31, 2013. Within a few weeks we heard grinding sounds and contacted the sales manager Bo I bought a 2010 Dodge Caliber from Krenzen in Duluth December 31, 2013. Within a few weeks we heard grinding sounds and contacted the sales manager Bob McDonald. He said they would take it as a trade for $1,500 LESS than I paid 3 weeks prior (and I had only paid $5,800 for the car)! We decided to stick it out with the car because I pulled everything I had plus every loan I could pull to get the car in the first place. Within the first 6 months I had to replace 3 belts AND put a new engine in the car ($1900 total). The following 2 months (8 months into having the car) I had to replace 2 internal computer systems (I don't remember what the mechanic called them) $800 EACH for parts. I had another one go out today (which runs my head lights so I now have no head lights and commute 45 minutes to superior everyday for work. This new part is going to be $1200 for the parts alone, not including labor) and I have had the car for less than a year. KRENZEN IS CRAP! DO NOT USE THEM! More