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Krenzen Auto Mall
Duluth, MN
272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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272 Reviews of Krenzen Auto Mall
March 08, 2022
Greeted in a very reasonable timely manner. The place was clean. Had to bring 4 kids inside the building and they had no problem at all. Gave them snacks and drinks. Everyone was respectful, fr The place was clean. Had to bring 4 kids inside the building and they had no problem at all. Gave them snacks and drinks. Everyone was respectful, friendly and honest. Made us all feel welcomed. Highly recommend Krenzen Nissan. More
by desiree6807
Employees Worked With
Cody Whiting
January 18, 2022
Have now bought 3 vehicles from Krenzen and Scott Jones. I greatly appreciate how respectfully I am treated, the great deals I have received, and the friendliness of everyone I have had contact with in my e I greatly appreciate how respectfully I am treated, the great deals I have received, and the friendliness of everyone I have had contact with in my experiences. I recommend Krenzen to everyone. More
by cjmcconahy
Employees Worked With
Scott Jones, John Shykes
November 21, 2021
I got my 2021 Nissan Murano Platinum at Krenzen Nissan and I was so pleased with how easy, quick and seamlessly I got the exact model and color I wanted! I love being part of the Krenzen Family! and I was so pleased with how easy, quick and seamlessly I got the exact model and color I wanted! I love being part of the Krenzen Family! More
by Mike G
Employees Worked With
Jake Manning, Ralph Bellamy, Lyndsey Manning
November 18, 2021
Krenzen is always stocked with tons of vehicles and their staff is great. I recommend them to my friends and family because I never feel pressure when I come in to look at cars and the family-owned business staff is great. I recommend them to my friends and family because I never feel pressure when I come in to look at cars and the family-owned business provides great service at every step. More
by NoahS
Employees Worked With
Howie, Jake
August 13, 2021
Horrible service. My starter went on the car….they fixed it without following their own service bulletin on how to replace the starter…when the second starter went they said “we cant’ find a problem with it it without following their own service bulletin on how to replace the starter…when the second starter went they said “we cant’ find a problem with it” I was getting stranded at patient’s homes because the dam thing would not start. Then they said it was “operator error”. OK….step on brake…push the button…duh. The engine blew on my 2015 honda crosstour only 9 days out of warranty and they would do NOTHING. They blamed me for putting too much oil in it but it was obviously not oil that caused all the valves to bend over. Did they test the oil to see if there was antifreeze or gas infiltrating the oil? Nope…just blame the customer. They charged me for the tow they had said was covered under warranty. All the greasy engine parts were then put into my beautiful meticulously kept car and it was put into their lot. I am a nurse who was dealing with Covid and these jerks kept calling to get the car out of their lot. They offered me 8k for the car (book was 17k). A year later I put another engine into it and got 12,800 on trade for a new subaru. My other car was having transmission hesitation and it is a known problem for the Nissan Juke. They indicated the transmission was probably going but they could not find anything wrong with it. I have a lifetime warranty on the car and wanted it fixed. .I decided to trade it in. I found a loaded nissan rogue on the showroom floor and asked them what I could get for my 2014 Juke. It is in perfect shape with low miles and new tires. Oh No….we will only give you 11K (thousands below trade value) for your car because “we know there are transmission issues”. So they don’t even trust their own service department. They cannot fix it but they won’t take it on trade. Some Nissan dealer. I was told the transmission fluid looked good and I didn’t have to change it until 80k miles but the book recommends at 60k so I then took it to a local transmission shop (to keep my lifetime warranty). They said the transmission is most likely going and changed the “filthy” fluid. I bought many cars here through the years but will NEVER return. More
by Poppysnox
Employees Worked With
Service manager
