
Krenzen Auto Mall
Duluth, MN
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311 Reviews of Krenzen Auto Mall
The staff from service, sales,reception and scheduling have always been welcoming, kind, patient, efficient, always clarifying in language that is understandable, and honest .. have always been welcoming, kind, patient, efficient, always clarifying in language that is understandable, and honest .. More
Each Krenzen staff member that dealt with me was knowledgable, friendly, helpful, and professional. The facility itself is clean and comfortable, designed with the needs of the customer in mind. The knowledgable, friendly, helpful, and professional. The facility itself is clean and comfortable, designed with the needs of the customer in mind. The Krenzen dealership sets a high standard for what a car dealership should be. More
They did recall work on my vehicle. The vehicle was making strange noises when I got it back. Took it to our repair shop. They said the vehicle was a death trap and they did not underst The vehicle was making strange noises when I got it back. Took it to our repair shop. They said the vehicle was a death trap and they did not understand why the recall work was even done. They said it was so dangerous the dealer should not have let it drive out of the service bay. Contacted the dealership who would not let me talk to the general manager. Ended up talking to the service manager. He advised the recall work was just a band aid and he would not want the repair on his personal vehicle. I advised that our repair shop said it was dangerous to drive. The service manager replied that the resulting accident would injure me but it wouldn't kill me. I ended the call because I could notprocess his response and his total disregard for my safety as well as that of everyone else on the road. More
Horrible! Dishonest and misleading with promises made and promises not kept. Purchased a used vehicle that had an undisclosed oil leak and in their attempt to Dishonest and misleading with promises made and promises not kept. Purchased a used vehicle that had an undisclosed oil leak and in their attempt to fix they gave me the runaround, didn’t fix the issue . PLUS additional damage done to car in excess of $2662 that they will not fix to the tires rims when they changed the oil . Absolutely dishonest hucksters and Taking to court. DO NOT deal with this company, absolutely dishonest and everything wrong with auto "dealer - truly awful!! More