Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
170 Reviews
Call Service Center (410) 931-8600

170 Reviews of Koons White Marsh Chevrolet - Service Center

Sort by
September 11, 2025

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Chernault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 31, 2025

This location is awesome. Clean waiting room and bathrooms. Wonderful service if you need servicing. The staff seem to me to be on top of everything. More

by GoRavens123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Koons White Marsh Chevrolet responded

Thank you for choosing Koons White Marsh Chevrolet! We are thrilled to hear about your positive experience!

August 30, 2025

Service was easy to book. Men in service dept were great to deal with and explained things well. More

by Kadomommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guyton
Report | Print
Sep 02, 2025 -

Koons White Marsh Chevrolet responded

We're grateful to have you as a Koons White Marsh Chevrolet customer. Thanks for the review!

August 29, 2025

Had an appointment for an oil change. They took care of me right away. Nicholas was very professional. More

by Deichelberger59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Aug 29, 2025 -

Koons White Marsh Chevrolet responded

Thank you for sharing your positive feedback about Nicholas and our team! We look forward to seeing you again at Koons White Marsh Chevrolet.

August 22, 2025

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa More

by dsheppard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

dsheppard7 responded

Koons service department keeps you there at Koons for a long period of time anywhere between three and five hours. Koons does not make you aware that they have transportation to take you to the mall. If you patronize Koons as I have, please eat breakfast, take your lunch and a book because you will be there for several hours. Donna S

Aug 22, 2025 -

dsheppard7 responded

Koons service department it’s an all day appointment.

August 21, 2025

Very nice and helpful, helped me with Colorado trucki now know I can trust them at this dealership . More

by terrylynnemartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Koons White Marsh Chevrolet responded

Thanks for sharing your experience with our team! We truly appreciate your business and your feedback. See you next time at Koons White Marsh Chevrolet!

August 20, 2025

Brian was a great service guy. He told you what the problem was told you when you would get your car and what more can I say? It was a very pleasant experience. More

by djdonye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Koons White Marsh Chevrolet responded

We're happy to hear Brian provided such a pleasant and informative experience at Koons White Marsh Chevrolet. Safe travels!

August 20, 2025

Always gets ghe job done on time! Brian Hastman service advisor has the depth of knowledge to guide me and his team of technicians! Thank you again! More

by alobus.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Koons White Marsh Chevrolet responded

Thank you for sharing your positive feedback about Brian and our team at Koons White Marsh Chevrolet. We always aim to deliver timely and knowledgeable service!

August 19, 2025

Koons White Marsh Chevrolet is a good place. I like Courtney. I will come again. More

by kolariklou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Koons White Marsh Chevrolet responded

Thank you for the kind words for Courtney and the Koons White Marsh Chevrolet team. See you next time!

August 18, 2025

Wonderful experience, Courtney in the service department was exceptional and knowledgeable, will definitely use this store moving forward... More

by John Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

Koons White Marsh Chevrolet responded

John, thank you for highlighting Courtney's expertise! We're happy to hear you had a great experience with us. We look forward to working with you again at Koons White Marsh Chevrolet! Safe travels ahead!

1
2
...
17