Koons Westminster Toyota
Westminster, MD
Filter Reviews by Keyword
By Type
Showing 615 reviews
Overall, our experience was positive. However, less than 1 week after purchasing the vehicle, it wouldn't start. Koons was very thorough in rectifying the issue, which turned out to be a However, less than 1 week after purchasing the vehicle, it wouldn't start. Koons was very thorough in rectifying the issue, which turned out to be a dead battery. They replaced the battery and returned the vehicle to us. But I had to take a vacation day and, when we received the service history, we saw that the inspection report recommended that the battery be replaced, but the recommendation was declined. I will conclude by saying we would definitely consider Koons Westminster for any future vehicle purchases More
Todd was great he’s professional, courteous and very knowledgeable. He answered all my questions and took the time to keep me informed as to work on my Toyota continued absolutely wonderful experience. knowledgeable. He answered all my questions and took the time to keep me informed as to work on my Toyota continued absolutely wonderful experience. More
The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting additional issues that needed to be dealt with. I really liked how these guys interacted with me and helped proceed to a successful visit. It’s just not necessarily like that when I visit other dealership service departments. Finally, thumbs up to their waiting area … very comfortable and accommodating. More
I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found it". "Send me a form so I can put a deposit on it" I told the Product Specialist. The form comes back $5K higher than what was emailed to me earlier in the day?1?! "You will need to discuss this with your manager and call me back" I said, quite perturbed. Since then....crickets. More
Our buying experience was great from start to finish. We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional. More