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Koons Westminster Toyota

Westminster, MD

4.6
615 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 615 reviews

May 04, 2023

Overall, our experience was positive. However, less than 1 week after purchasing the vehicle, it wouldn't start. Koons was very thorough in rectifying the issue, which turned out to be a More

by Koons review
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Emge, Bradner Parkinson
May 04, 2023 -

Koons Westminster Toyota responded

We appreciate you taking the time to share your experience with Koons Westminster Toyota. We're glad to hear that we were able to rectify the dead battery problem and return your vehicle back to you. Your feedback regarding the inspection report has been shared with our team, and we will work on improving our recommendations in the future. Thank you for considering us for any future vehicle purchases!

April 26, 2023

The BEST car buying experience ever! Extremely professional , honest and helpful. I would recommend them . More

by cjpzoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Shea, Jeremy Voelkel
Apr 27, 2023 -

Koons Westminster Toyota responded

We're thrilled to hear that your experience with us at Koons Westminster Toyota was so positive! Our team takes pride in offering professional, honest, and helpful service to all our customers. Thank you for sharing your kind recommendation with us. Safe travels until we see you again!

April 19, 2023

Jocob helped me get quick, appropriate service. He was kind, knowledgeable and helpful. My experience was outstanding! More

by Patty Gomola
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Apr 19, 2023 -

Koons Westminster Toyota responded

We're elated that our team hit the mark with prompt and courteous service, Patty! Many safe and happy miles from all of us at Koons Westminster Toyota!

April 10, 2023

Todd was great he’s professional, courteous and very knowledgeable. He answered all my questions and took the time to keep me informed as to work on my Toyota continued absolutely wonderful experience. More

by hammer77b@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Eckard, Roberto Espinoza
Apr 19, 2023 -

Koons Westminster Toyota responded

We are glad to hear that you felt taken care of by Todd. He and the Koons Westminster Toyota team appreciate your support!

April 08, 2023

Jay, my service advisor, helped me to decide which service is necessary to perform in an honest fashion. More

by Cdl
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Badiang
Apr 18, 2023 -

Koons Westminster Toyota responded

Thank you so much for your shoutout to Jay and for reviewing Koons Westminster Toyota! See you next time!

March 30, 2023

The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting More

by Kparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bromwell, Todd Eckard
Mar 30, 2023 -

Koons Westminster Toyota responded

Thank you for this detailed and glowing review! We're so happy to hear that Todd and George provided you with a thorough and excellent vehicle service. As you said, they always make a point to go above and beyond expectations to deliver top-notch work. We'll be sure to pass on your kudos to them. Our team is also proud to offer a comfortable space for customers to relax while waiting on service--we believe a quality service should account for both the vehicle and the customer's needs. Thank you again for your kind words. We appreciate your business and hope to see you again at Koons Westminster Toyota!

March 29, 2023

I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found More

by TJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Product Sales Team
Mar 30, 2023 -

Koons Westminster Toyota responded

TJ, I apologize for any confusion regarding the price of the vehicle and deposit. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. This does not sound like the transparent and responsive assistance I expect from our team and I would appreciate the chance to make it right. Please contact me at your earliest convenience so I can help assist you moving forward. Thank you, Vitaly Gurvich - General Manager - 410-876-6400 x11100

Mar 30, 2023 -

TJ responded

Thank you for your response At noon today I received an email from Product Specialists J. and B. that the car was sold to which I responded "Unbelievable". Yesterday I told them I was still interested in the car and wanted to get the pricing resolved . Today I went over to Ourisman where, upfront, the salesperson walked me through the hybrid premium and then provided two ways to look logical ways to assess and/or correct for the premium. The Ourisman premium was cheaper by $700 and the transparency/communication skills were far more professional. Mistakes happen but education on the premium and basic communication skills (returning texts, etc.) should be foundational.

March 20, 2023

Our buying experience was great from start to finish. We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional More

by lisa C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Sears, Steve Breen, Mary Ann McMorrow, Brooks Hoffman
Mar 20, 2023 -

Koons Westminster Toyota responded

Thank you for the review, Lisa! We are so glad to hear that Brooks. Joey, Steve, and Maryann delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Westminster Toyota!

March 12, 2023

Everyone at Koons were amazing. They made purchasing my new car a great experience. Brendon was an excellent sales person. More

by angelagerald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon
Mar 13, 2023 -

Koons Westminster Toyota responded

Angela, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Brendon and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

March 11, 2023

Excellent service with excellent help getting my car serviced at the Toyota dealership today I am a happy customer More

by rkermisch1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George bromwell
Mar 14, 2023 -

Koons Westminster Toyota responded

We’re delighted to get your 5-star review of Koons Westminster Toyota. Thanks for working with the team!

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