Koons Volvo Cars White Marsh

Charlie was,very kind and helped me find your shop He made sure the work was done properly He had an assistant to help when he went to class The assistant helped me use my cars GPS to find my way hom made sure the work was done properly He had an assistant to help when he went to class The assistant helped me use my cars GPS to find my way home I still wish you .were located closer to Baltimore More

I purchased a new S90 from outside the state. The service was exceptional, from the first conversation with Rob McGuinness through picking up the vehicle 6 days later. Koons made it easy to work The service was exceptional, from the first conversation with Rob McGuinness through picking up the vehicle 6 days later. Koons made it easy to work within my schedule and on my terms. More

We recently purchased our first Volvo. Our experience was seamless. David was great! Friendly and knowledgeable. All around a good experience. Our experience was seamless. David was great! Friendly and knowledgeable. All around a good experience. More

Pleasant friendly clean understanding concern thoughtful neat timely knowledgeable upfront well-being Pleasant well spoken neat timely knowledgeable upfront well-being Pleasant well spoken More

Kevin was excellent. He was able to give me details answers and explanations on all my questions regarding the RAV4 purchase. He was able to give me details answers and explanations on all my questions regarding the RAV4 purchase. More

My experience was exceptional from the ease of making an appointment to arriving at the dealership where Larry Bond, Jr. Checked my vehicle in. This dealership is clean, well appointed and organized and un appointment to arriving at the dealership where Larry Bond, Jr. Checked my vehicle in. This dealership is clean, well appointed and organized and unlike several other dealerships in the area they genuinely act like they want my business. I highly recommend this dealership! More

Great service. They got me set up with a rental vehicle till my car was ready. A friendly, respectful young man drove me to pick up the rental car. Larry made su They got me set up with a rental vehicle till my car was ready. A friendly, respectful young man drove me to pick up the rental car. Larry made sure I had everything I needed to get the car back in good running condition. Service at Koons has been friendly, professional, and efficient. I can easily recommend . More

We were impressed by the professional and friendly care when we took our vehicle in for a repair overlooked by the Volvo dealership closer to us. It was a hike to travel over an hour, but it was worth it w when we took our vehicle in for a repair overlooked by the Volvo dealership closer to us. It was a hike to travel over an hour, but it was worth it when they got us in right away and clearly explained the issue. We’re taking a planned trip feeling confident our vehicle is safe to travel. More

The whole experience with this dealer was first class from start to finish. I would definitely buy another car here. from start to finish. I would definitely buy another car here. More

I called in on a used 2022 Tesla Model X Plaid and spoke with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. The finance manager told me that it was a dealership policy to do a hard credit pull on all purchasers even though you were not getting financing at the dealership. I reluctantly agreed and was then told that they would not ship the car unless I got financing from them and if I paid cash as I intended that I would have to pick up the car myself. The finance director told me to consider their financing and assured me that he would not pull my credit again. The terms the finance director got were awful, he made wise cracks about my "lack of car credit" which was a lie, and just made the experience awful. I chose not to do business with these folks. Months later I discovered that they pulled my credit several times which negatively effected my credit. This dealership and the finance manager especially are in my opinion not trustworthy. More