Koons Ford of Annapolis - Service Center

Quick efficient service they research my car history make suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car More

Overcharged me. Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and clai Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and claimed there was nothing wrong with problems that were still under warranty. Had no loaner cars. I will not go f to Koons Ford Annapolis ever again. More

everything was good till checkout had to wait over 30 minutes since they where changing shifts. No cashier was available to take my cash. minutes since they where changing shifts. No cashier was available to take my cash. More

Mike is a always awesome to work with! Never an issue. Will continue to bring all vehicles to him! Never an issue. Will continue to bring all vehicles to him! More

The people there, especially Mike in Service, are just the BEST! Always a pleasant experience there! the BEST! Always a pleasant experience there! More

Nice efficient professional nice waiting room Easy to schedule nice not to have to leave car all day schedule nice not to have to leave car all day More

I had a recall and was informed it would take 2 hours max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call at 6:15pm to pick up the car, which meant I could not take the shuttle, I had to wait until 10am the next day to get a ride to retrieve my car More

Mike and staff do a great job in providing customer service and keeping the customer informed. service and keeping the customer informed. More

Talked to Earl the supervisor and he fixed my issue right away. Thank you Earl for helping. right away. Thank you Earl for helping. More

Everyone did a great job on my car. My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be so My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be some connection between a customer using the courtesy van to go home and notifying the customer after the van stopped operating in the afternoon. More