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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
999 Reviews

999 Reviews of Koons Ford of Annapolis - Service Center

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December 29, 2022

Every thing was fine until the final bill was presented almost double the 59.95 price advertised for the works. Things like this have frequent customers going to other companies. More

by gnrma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pringle
December 28, 2022

Fast, efficient, and excellent service. I have kept my Navigator for more than 15 years and it is still well-maintained, thanks to you. More

by David Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2022

my engine needed to be replaced. YIKES with 46000 miles on my car. It was a manu flaw but even so Ford didn’t cover it. Koons seems to have done a good job. the car runs fine. One re More

by jsgrudzinskas
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Perry
December 27, 2022

All but two of my Explorers since they were introduced in the early '90s came from Koons. Service on all of the vehicles was done at Koons. The only reason I didn't buy the other two there was they couldn't More

by RCSCHAEF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2022

The service was great because they provided all of the necessary needs in a timely manner. More

by Eric Hofmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2022

Very efficient service by the check in staff Mike Tress. He was the only one on staff and did a great job with the long line of cars More

by liz.clarke.md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

I always go to Koons for car purchases and tuneup very satisfied with Mike Teas help More

by BLUEMOUSE1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

Mike Treas is always very responsive and explains requirements well. Service effective and as estimated. More

by MAKUKURUGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

The best people make the best place. Koons is the best. Thanks for all they do. More

by teresita.ramsey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

Overall a good experience, they took too long though. 3 hours for an oil change. More

by STACYGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian Brewer, John Perry
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