Koons Ford of Annapolis - Service Center

The service was good. Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehic Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehicle was on that was identified by the VIN, in the event that I needed it. I had to make a separate appointment and miss another day of work. I am pleased that my vehicle is safe to drive again. More

I previously wrote that the work was performed very professionally. You rejected my response ? That’s my response. professionally. You rejected my response ? That’s my response. More

Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last service. They went ahead and completed those additional services for me. I will travel the 3 hours each way just for this service! More

Always the best service! Both regular and handicapped service! Everyone is ao nice and welcoming. Both regular and handicapped service! Everyone is ao nice and welcoming. More

Nice service. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. More

Mike fit me in and handled a follow up situation well. It is great to work with him. It is great to work with him. More

Mike Treas was pleasant and easy to work with. Listened to my concerns about the repairs needed and got them done in a reasonable time. Listened to my concerns about the repairs needed and got them done in a reasonable time. More

I am very pleased with the service Staff as everyone was very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional job as a team! More

Mike was very good at getting my Lincoln up and running asap since I was without transportation. asap since I was without transportation. More

Quick drop off and a little longer wait time since it wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, More