Koons Ford of Annapolis - Service Center

Everyone has been pleasant and worked with me on getting my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. More

Everyone is so kind and knowledgeable. Thank you for your great service. Love the cafe Thank you for your great service. Love the cafe More

Staff is efficient and kind, When the man brought my car back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. More

I waited almost 3 hours for a scheduled oil change. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. More

As usual, comprehensive evaluation and diagnosis of the problem. 2days later, my F-350 was functioning like brand new again. problem. 2days later, my F-350 was functioning like brand new again. More

Got everything i needed done completed and gave me a car to drive while repairs were being worked on to drive while repairs were being worked on More

As usual Mke Treas provided excellant service and the mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! More

I have purchased several cars from Koons Ford I stay with there service department and I have been very satisfied with there service department and I have been very satisfied More

Oil change 5 stars. Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new c Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new car should lose charge of battery when it’s cold. Unacceptable More

They were not able to fix the warranty problems after having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appoin having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appointment. They only fixed 2 out of 6 problems . More