Koons Ford of Annapolis - Service Center

Not happy with the service representative. Was not greeted and the service I had scheduled was not explained. Was not greeted and the service I had scheduled was not explained. More

The experience went great. Andrew was a great service advisor. Was in at at 7:30am, my appointment time, and done by 10am. Andrew was a great service advisor. Was in at at 7:30am, my appointment time, and done by 10am. More

Great customer service Norma provided me with a awesome cup of hot chocolate wait time fine with car wash cup of hot chocolate wait time fine with car wash More

The oil change service I have no complaints about. What I do have a complaint about is the fact that my tailgate literally fell off and I asked them to fix it. The body shop quoted me for $2,600 in re What I do have a complaint about is the fact that my tailgate literally fell off and I asked them to fix it. The body shop quoted me for $2,600 in repairs. I pushed back at them over the phone and told them not to touch it and I would get the truck the next day. I walk in and the service technician for my oil change said “oh, me and a couple guys put it right back in. I have no idea what the body shop was talking about with that quote.” So your body shop is just out to gouge people for money when all it took was some elbow grease by three guys making $20 an hour and it took them five minutes to fix? Never again will I go there. More

Oil change was Very quickly serviced! Parts department staff very knowledgeable and efficient (David S). Waiting area was top notch! Parts department staff very knowledgeable and efficient (David S). Waiting area was top notch! More

Keep up the great service. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. More

great service, friendly staff, clean lounge, fast turn around considerate staff welcoming at all times, will definitely continue with Koons around considerate staff welcoming at all times, will definitely continue with Koons More

Service rep Bruce was very efficient and kept me and others constantly updated on status of our vehicles. others constantly updated on status of our vehicles. More

Everyone very helpful and friendly. Service was easy to schedule and great shuttle service. Thanks Service was easy to schedule and great shuttle service. Thanks More

The communication in this service department could definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. More