Koons Ford of Annapolis - Service Center

Our service writer Mike Treas was very courteous and knowledgeable. He delivered on his word as to the timing of the work to be done. knowledgeable. He delivered on his word as to the timing of the work to be done. More

The mobility Administrator always communicates with me prior to, during and after service visits to ensure my issues are resolved and gives recommendations for preventative service. prior to, during and after service visits to ensure my issues are resolved and gives recommendations for preventative service. More

Mike Treas and his entire team were exceptionally helpful, professional and caring. My car was serviced and washed. helpful, professional and caring. My car was serviced and washed. More

always helpful waiting was fine everyone was helpful any questions were answered and if I needed a ride home no problem any questions were answered and if I needed a ride home no problem More

Mike Treas is a great service manager. He's been connecting me with great service for over 20 years. He's been connecting me with great service for over 20 years. More

Service has gone down hill. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. More

At my last Works service on a Saturday I was told they would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no rec would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no record of my service More

Service department not very impressive. Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to keep your car multiple days. More

Took 3 months to fix what should have taken a week at worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. More

Mike Tres is always transparent and knowledgeable about all my vehicles when I bring them in for service all my vehicles when I bring them in for service More