Koons Ford of Annapolis - Service Center

The Service was very good and my rep was great with communication. Car was in for recall issues and all went very well. communication. Car was in for recall issues and all went very well. More

Service writer Mike Treas was very courteous and on top of things. My truck was serviced on time and was ready as promised of things. My truck was serviced on time and was ready as promised More

Koons Ford Annapolis always provides professional, friendly and efficient service and is a reliable service station to meet all my automotive needs. friendly and efficient service and is a reliable service station to meet all my automotive needs. More

The service I had done was oil change. My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area to find out how much longer til its done. No update from service only when it was done. The service on my car was great and they check everything on the list. They even rotated my tires also. No complaints on the work. Just a long wait time. More

Earl Mosby is a valuable asset. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. More

Efficient employees with the quality of work done. Professional service always. Knowledgeable service technicians. Helpful in answering questions. Professional service always. Knowledgeable service technicians. Helpful in answering questions. More

Great experience and they made it very easy, except I would have liked to have had a loaner car option. None were available for the appointment timing. would have liked to have had a loaner car option. None were available for the appointment timing. More

Service adviser didn’t even bother running our VIN before notifying us of diagnosis fee. Had they ran it, they would have seen we have Extended Care plan notifying us of diagnosis fee. Had they ran it, they would have seen we have Extended Care plan More

The service was great the car delivered when promised and the car had been cleaned before it was delivered to me the car had been cleaned before it was delivered to me More

Horrible customer service on behalf of the Service Tech Mike Treas. We were without a vehicle for 1 week with absolutely no update on his behalf unless we called and when we did he was beyond rude and acte Mike Treas. We were without a vehicle for 1 week with absolutely no update on his behalf unless we called and when we did he was beyond rude and acted like if we were bothering him. When we finally showed up on the last day in person, he was beyond demeaning and rude. To be in a situation like ours, where the vehicle had issues on Ford's behalf, nothing to do with us, and him show no empathy but rather was a complete demeaning, cold, and rude person, it really made the situation even worse. More