Koons Ford of Annapolis - Service Center

I understand that dealer valet service originated with Ford, but the Koons people made it easy and pleasant to use. The service work was done without leaving home and the drviers were courteous and friend Ford, but the Koons people made it easy and pleasant to use. The service work was done without leaving home and the drviers were courteous and friendly. I'll use it again. More

While I was pleased with the work performed. I was not satisfied that my warranty was not accepted. I have since reached out to the warranty company and was informed that my warranty should have I was not satisfied that my warranty was not accepted. I have since reached out to the warranty company and was informed that my warranty should have been recognized by Koons Ford. I purchased the warranty when I purchased my new Lincoln Aviator in 2020. More

. Mr. Earl delivered “Excellent Service!” I was very satisfied the way they made sure I was aware of everything going with the vehicle. Letting me know when the vehicle was ready to pick up was on time. satisfied the way they made sure I was aware of everything going with the vehicle. Letting me know when the vehicle was ready to pick up was on time. Thank you KOONS FORD AND LINCOLN DEALER. More

Excellent facility, staff, and service. This was my first routine service after purchasing my Expedition and it was a very good experience. Also, Terri Norris from finance helped me with my This was my first routine service after purchasing my Expedition and it was a very good experience. Also, Terri Norris from finance helped me with my warranty. More

Mike Trease was awesome to deal with always taking his care of my vehicles. Thane care of my vehicles. Thane More

Always provide great service to my 2009 F150 Supercrew with 225 miles. Honest advice every time. with 225 miles. Honest advice every time. More

Great customer service and very informative with what was going on and needed to happen. going on and needed to happen. More

Very professional staff, pleasant to deal with. Pick up and return of my vehicle was great. Plan on using this service again. Pick up and return of my vehicle was great. Plan on using this service again. More

One of the parts I needed for the original repair had to be ordered. As soon as it came, they got me back in took care of it immediately. be ordered. As soon as it came, they got me back in took care of it immediately. More

Took my car in 2x for the same problem. Still not fixed and it's a 2019 Lincoln! Still not fixed and it's a 2019 Lincoln! More