Koons Ford of Annapolis - Service Center

Service Rep was easy to work with. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. More

The work was good. The pick up was great! The explanation of extyra charges was poor. The pick up was great! The explanation of extyra charges was poor. More

Everyone was consciously connected to what I needed and got the job done. Alex was so hind and helpful. Thank you to all involved. got the job done. Alex was so hind and helpful. Thank you to all involved. More

I’ve bought several Explorers at Koons and always had my cars serviced there. I do that because I have a great service manager, the prices are reasonable and the turn-around time meets my needs. I typically cars serviced there. I do that because I have a great service manager, the prices are reasonable and the turn-around time meets my needs. I typically wait for service to be performed and get the vehicle back in a reasonable amount of time. More

Koons is always great to deal with there service department is always very good easy to deal with department is always very good easy to deal with More

Disappointed no Lincoln loaner car is no longer offered , that is a part of the Lincoln promise.😞 that is a part of the Lincoln promise.😞 More

excellent from start to finish, great communication and service! As always, very pleased with Koons service department! service! As always, very pleased with Koons service department! More

I had an 8am appointment and it took 2 hours and 20 minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. More

The service was good. Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehic Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehicle was on that was identified by the VIN, in the event that I needed it. I had to make a separate appointment and miss another day of work. I am pleased that my vehicle is safe to drive again. More

Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last service. They went ahead and completed those additional services for me. I will travel the 3 hours each way just for this service! More