Koons Ford of Annapolis - Service Center

Dependable. The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! More

Excellent service and employees. Always bring my car to a ford dealership whenever possible for service. Always bring my car to a ford dealership whenever possible for service. More

The service dept was prompt and efficient. Thank you for the GREAT service! Suzanne Vaughn Thank you for the GREAT service! Suzanne Vaughn More

Thanks again Mike for the exceptional service to our vehicle which was performed expeditiously as always vehicle which was performed expeditiously as always More

The Service Department has always be superb… Mike is absolutely the best in every respect.. absolutely the best in every respect.. More

Service needs more help. Namely no one there to process payments except service writers! They are too busy Namely no one there to process payments except service writers! They are too busy More

Mike Treas is the epitome of customer service. His interpersonal skills are excellent. His explanations are very clear and concise. His interpersonal skills are excellent. His explanations are very clear and concise. More

I scheduled an oil change for my BMW 430i that I purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hou purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hours later, I was told you didn't have the oil. 5 hours later I had to request a loner car to go home to Ellicott City to accept a deliver. the car was completed at 1:30 and I had to drive back to Annapolis to pick it up. the only reason I did not give u a 1 is that you comp'd the oil change. More

MIKE WAS VERY RESPONSIVE TO MY QUESTIONS AND HANDLED OUR REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! More

I been waiting for a better part of this year for a recall part with no communication from my service rep and no follow-up from service manager as promised. My Bronco is fairly new, and I have been rid recall part with no communication from my service rep and no follow-up from service manager as promised. My Bronco is fairly new, and I have been riding around with a squeaky truck for a significant amount of time. Commnication is lacking at this service center, and I am looking for a new Ford facility. My experience with the service center has been horrible. My advisor doesn't even get my car washed after service-not any of the times I sought service. More