Koons Ford of Annapolis - Service Center

Great customer service and very informative with what was going on and needed to happen. going on and needed to happen. More

Very professional staff, pleasant to deal with. Pick up and return of my vehicle was great. Plan on using this service again. Pick up and return of my vehicle was great. Plan on using this service again. More

One of the parts I needed for the original repair had to be ordered. As soon as it came, they got me back in took care of it immediately. be ordered. As soon as it came, they got me back in took care of it immediately. More

Took my car in 2x for the same problem. Still not fixed and it's a 2019 Lincoln! Still not fixed and it's a 2019 Lincoln! More

I've been dealing with Koons Ford Annapolis for decades. Always great deals, great service, great people. Always great deals, great service, great people. More

Charlie Foxtrot…nothing but runaround. They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 2 They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 28 June. 3 big issues already. Today is 13 Sept. we’ve drove the car maybe 2 weeks combined. All I keep hearing they have to “wait on parts”. I have asked for a loaner but have been denied. Koons Ford is a terrible dealership. I do not understand because I take my Toyota to Koons Toyota for service and I get great service. I even get loaner car if they keep my car for more than one day. I will never recommend Koons Ford. I probably will never recommend the Koons brand to anybody even with the good experiences I’ve had with the Toyota dealership. More

Will Chikara of Koons Ford Lincoln was professional, knowledgeable, courteous and thorough. Would highly recommend. knowledgeable, courteous and thorough. Would highly recommend. More

Satisfied with the service rendered at Koons of Annapolis MD. Planning to continue this relationship MD. Planning to continue this relationship More

The service center is great to work with. Mike Treas is always there to help. Mike Treas is always there to help. More

Have worked with Koons and Mike Treas for 7 years. Recently had separate issues come up on a fleet vehicle within weeks of each other and were back on the road quickly both times. Recently had separate issues come up on a fleet vehicle within weeks of each other and were back on the road quickly both times. More