Koons Ford of Annapolis - Service Center

Thank you Mike Treas another great service visit. We are always pleased with the service at Koons. We are always pleased with the service at Koons. More

Koon's entire staff always helpful and the job get done and done correctly. For Ownership and Ford Corp I consider this rating policy (dealerrater.com) extensive and a real pain! and done correctly. For Ownership and Ford Corp I consider this rating policy (dealerrater.com) extensive and a real pain! More

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Mike is great. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. More

I consistently receive good service on my vehicle at this dealership. Appreciate their updates by phone on status of repairs. dealership. Appreciate their updates by phone on status of repairs. More

Great customer service! From the initial call to the car being repaired, the service dept was extremely helpful and a pleasure to work with. From the initial call to the car being repaired, the service dept was extremely helpful and a pleasure to work with. More

Had scheduled appointment for Thursday am told they would call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready for pickup on Friday after 10. No paperwork , mechanic hadn’t fill paperwork, advisor said he would email still waiting!!! More

It is very easy to set my appointment for car service and it is completed in the time frame promised. Staff is always professional, courteous and friendly. it is completed in the time frame promised. Staff is always professional, courteous and friendly. More

Mike Treas was attentive -listening to my car issues and very communicative -timely in response. very communicative -timely in response. More

Car was serviced and detailed write up was given in a timely manner. Good service timely manner. Good service More