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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
985 Reviews

985 Reviews of Koons Ford of Annapolis - Service Center

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January 05, 2025

Very good, plan to return for my next oil change! The waiting room was nice! More

by RAYMOND.MUENZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Essa Contelh did a excellent job as my service agent!
January 04, 2025

Koonz Ford makes getting in and out of service center very easy all the time. More

by MICHAELGPARKER51
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
January 03, 2025

Always great work after 11 years and Shuttle Service is top notch. Only place I take my vehicles. More

by Gummernaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

Repair service done in 5 days. No calls or updates from service advisor. I have to call mid day to check on progress. Was told be hearing from my advisor at the end of the day but More

by RONZAPATA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issa
January 03, 2025

Excellent service in a timely manner with proper notification of required work to be done, with approval. More

by HG20WEBSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Had the car in for a 7500 mile check up. Had it done in no time. The guy who checked me in was very good. More

by fire762954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get his name.
January 01, 2025

Excellent service rep. Called when the estimated delivery time changed so that I could make adjustments. More

by Jcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issah
January 01, 2025

Service was quick and accurate. They stay in communication with you, for your diagnosis. I reccomend Koons Lincoln Annapolis More

by s.smith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Mike Treas outstanding service writer deserves a plague for good service You all need to keep him there More

by RAYMONDRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

Nice personnel in Sales Department. Nice personnel in Service Department. Service completed in a timely manner. More

by wmarano50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Gray, Alex Downey
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