Koons Ford of Annapolis - Service Center

BEST DEALER SERVICE OF ALL WE USE. CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO More

Quick and efficient mobile service. So convenient and competitively priced. The appointment was easy to set up. So convenient and competitively priced. The appointment was easy to set up. More

Really like it the dealership will send someone to the house for a repair if at all possible house for a repair if at all possible More

the service has always been good especially from Earl Mosby in service. And Alex has also been very helpful. Mosby in service. And Alex has also been very helpful. More

My service experience has been good, except with my e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it wa e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it was like to fix the car. More

Dealership did not have parts to fix recall, despite recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one t recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one that drains batteries and gave dealership both of our fobs to do the programming. Dealership lost the physical key from inside one of our fobs (but later found it) and deprogrammed our functional fob, returning to us the new fob plus the one that drains batteries (and a non functional third). More

My experiences with the service department have always been positive. Mike Treas does a good job. been positive. Mike Treas does a good job. More

Everyone is so nice and helpful and really explains everything and the prices are amazing everything and the prices are amazing More

Rear brakes, rotors, and a flush completed. However, days after, the brake fluid light came on and I experienced total brake failure. However, days after, the brake fluid light came on and I experienced total brake failure. More

Appointments made in timely manner. Service department responds quickly to phone calls. Mike is very good at explaining what needs to be done and what the cost will be. Service department responds quickly to phone calls. Mike is very good at explaining what needs to be done and what the cost will be. More