Koons Ford of Annapolis - Service Center

Courtesy, reliable, knowledgeable. Have never had a problem with phone or in person communication either vehicle. Have never had a problem with phone or in person communication either vehicle. More

Mike and his team identified a potential problem with the rear brakes' wear and fixed it. rear brakes' wear and fixed it. More

Jun 29, 2025: My experience with Koons Ford has always been great. Mike Treas (senior Service Manager) listens to my concern and recommends appropriate service to maintain my vehicle in excellent working been great. Mike Treas (senior Service Manager) listens to my concern and recommends appropriate service to maintain my vehicle in excellent working condition. Mike has assigned technicians which has completed quality service. Paula (Koons service scheduler) for vehicle maintenance / repairs has a good personality and works with me to acquire a date for my vehicle service. Thanks, Mike & Pauls! Chester More

Had to have a transmission replaced in a company vehicle. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. More

Jordan was a great service advisor. Very friendly and knowledgeable of the process. Koons Annapolis has a great service department. They have serviced my cars for many years (i.e., ' Very friendly and knowledgeable of the process. Koons Annapolis has a great service department. They have serviced my cars for many years (i.e., '04 Navigator, '16 MKS and '22 F-150). More

Nav towed to dealer on Wednesday. No clear communication on 1) the problem or 2) timeline No clear communication on 1) the problem or 2) timeline More

Great service Great people Mike Tres is superior and his timing is always perfect . Thanks timing is always perfect . Thanks More

My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

Koon Ford does an outstanding job of service on my 2016 Ford Explorer. I bought the Explorer at Koons and have had all service done at Koons. Over 100,000 miles with regular maintenance and the no issues Ford Explorer. I bought the Explorer at Koons and have had all service done at Koons. Over 100,000 miles with regular maintenance and the no issues. More

Great customer service and vehicle service as well. Always accommodating to meet out schedules.. Quick and easy! Always accommodating to meet out schedules.. Quick and easy! More