Koons Ford of Annapolis

The service is always outstanding and the turn around time exceeds my expectatio Every trip. time exceeds my expectatio Every trip. More

I'd like to compliment Alex Downey for the manner in which he handled my service needs. Alex kept me informed about the diagnosis of my repair need, providing me with text updates for each step of the p which he handled my service needs. Alex kept me informed about the diagnosis of my repair need, providing me with text updates for each step of the process. He provided me with the diagnosis in a timely fashion, presenting me with options. The timeline Alex provided for the projected completion of the service work was definitely appreciated and accurate. Over the past several months, I was a potential new customer to Koons Ford had interacted with some members of the service area. To say the least, my impression of the professionals I encountered in person and on the phone was underwhelming to modest to tepid. having me question whether continuing a relationship with Koons Ford was the right direction for me. As a person who was a previous customer at East West Lincoln for several decades, with my sister, wife, daughter and son purchasing their vehicles from East West, I had decided that I would only interact with Koons Ford for specialized Ford services or Ford recalls on my vehicle. Alex's professionalism and subsequent interactions has gone a long way to positively changing my mind about interacting with Koons Ford in the future. Now, although I am not in a hurry to have a need for a repair of my 2016 Navigator, I look forward to my next time I do confidently engage with Koons Ford and Alex. By the way, I always check out the service department's manager and processes prior to buying any car. More

BEST DEALER SERVICE OF ALL WE USE. CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO More

Quick and efficient mobile service. So convenient and competitively priced. The appointment was easy to set up. So convenient and competitively priced. The appointment was easy to set up. More

Really like it the dealership will send someone to the house for a repair if at all possible house for a repair if at all possible More

We are a private non-profit organization and provide care and transportation to those with disabilities. We sought and obtained a quote for a handicapped accessible transit van and received a favorable bid f and transportation to those with disabilities. We sought and obtained a quote for a handicapped accessible transit van and received a favorable bid from your dealership. Mr. Bobby Baker, salesman, was a pleasure to deal with and handled our transactions effortlessly. Additionally, we enjoyed working with Hannah Goldbeck throughout this purchase, who has lead us through the MVA process. The vehicle is as quoted, has the handicapped features required and handles well for a large vehicle. It's been a pleasure working with Koons Ford and its staff. Thank you! More

the service has always been good especially from Earl Mosby in service. And Alex has also been very helpful. Mosby in service. And Alex has also been very helpful. More

My service experience has been good, except with my e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it wa e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it was like to fix the car. More

I had an enjoyable time talking with Mr Gray who was very personable. Mr. Zavala discussed all the aspects of finance my purchase. personable. Mr. Zavala discussed all the aspects of finance my purchase. More

Dealership did not have parts to fix recall, despite recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one t recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one that drains batteries and gave dealership both of our fobs to do the programming. Dealership lost the physical key from inside one of our fobs (but later found it) and deprogrammed our functional fob, returning to us the new fob plus the one that drains batteries (and a non functional third). More