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Koons Ford of Annapolis
Annapolis, MD
1,716 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,716 reviews
Verified Customer
January 01, 2025
Service was quick and accurate. They stay in communication with you, for your diagnosis. I reccomend Koons Lincoln Annapolis They stay in communication with you, for your diagnosis. I reccomend Koons Lincoln Annapolis More
by s.smith0
Employees Worked With
January 01, 2025
Mike Treas outstanding service writer deserves a plague for good service You all need to keep him there for good service You all need to keep him there More
by RAYMONDRC
Employees Worked With
December 28, 2024
Some Service Techs get it done. Others send you home having done nothing. Slow leak in tire still a problem but was sent home after being told no problem found. Others send you home having done nothing. Slow leak in tire still a problem but was sent home after being told no problem found. More
by KUBLACON20716
Employees Worked With
Michael Matson
December 26, 2024
All I needed was done quickly and fonished on time. I was well cared for I was well cared for More
by SHANTYJOEF
Employees Worked With
December 26, 2024
Pick up, Service, and Delivery. Absolutely stellar service. Have been using Koons to service my Ford Ranger for a little over a year and am impressed with the level of service I h Absolutely stellar service. Have been using Koons to service my Ford Ranger for a little over a year and am impressed with the level of service I have received. Would recommend them to anyone. More
by wendy.noles
Employees Worked With
December 25, 2024
This was the first service I needed for my Ford and I took it to the local Ford dealership for the work. Koons Ford Service was great. Alex in the service department was excellent and the job took very l took it to the local Ford dealership for the work. Koons Ford Service was great. Alex in the service department was excellent and the job took very little time and was completely satisfactory. More
by JT
Employees Worked With
Alex
December 24, 2024
Staff didn’t seem prepared, organized nor interested. Needed services that weren’t available on website when scheduling and was slightly chastised for not knowing that I had to call for that service, spe Needed services that weren’t available on website when scheduling and was slightly chastised for not knowing that I had to call for that service, specifically inspection. I’ve dealt with Fred Beans Ford in PA and Ciocca Ford Lawrenceville. Both provided a superior experience in comparison. Service Representative recommended services that were recently completed at Ford dealer in PA. Will not return to Koons. More
by rmassey411
Employees Worked With
I worked with none of the people listed.
December 22, 2024
I have been a customer for many years due to expert workmanship and customer service workmanship and customer service More
by BLUEMOUSE1969
Employees Worked With
