Koons Ford of Annapolis

Sales process was fine. Bought an extended warranty. The warranty is serviced by some other company, even though I paid Ford and not this company. I dropped off my car Bought an extended warranty. The warranty is serviced by some other company, even though I paid Ford and not this company. I dropped off my car to be fixed is it had a buzzing sound in the windshield. They diagnosed the a pillar trim. Kit has been replaced and charged me $682. I picked it up and it fixed none of the issues with the sound, it’s impossible to believe they test drove it as it was obviously not fixed booked the next available appointment which was two weeks away to have them look at it again. They kept the car for seven hours before calling me with a diagnosis after my appointment and then diagnosed a $448 fix. Walked out with my car and not fixed $700 in to my bill. They’re either crooks or incompetent. More

Excellent service from both Earl and Darian. Accurate pricing and warranty assistance. Very timely service. Accurate pricing and warranty assistance. Very timely service. More

Service Advisor Mike Treas provides professional and expert advice. He’s the reason I come back. expert advice. He’s the reason I come back. More

Chuck was so awesome! I have bought many cars in the past but never had such a fun time buying a car. He was honest and funny yet very professional. I came to buy a new ca I have bought many cars in the past but never had such a fun time buying a car. He was honest and funny yet very professional. I came to buy a new car and he showed me the same car preowned which saved me a ton of money! I’ll definitely recommend him to all my friends and family! More

Mike did a great job keeping me informed on the status of my F250. I will be back in the future for all my service needs. my F250. I will be back in the future for all my service needs. More

Darian has been a great service manager. He always keeps me informed and is proactive. He always keeps me informed and is proactive. More

We took our 2020 aviator for service- we were having transmission difficulties and the car was not drivable. Within a few days we were contacted by the service manager and told the transmission needed transmission difficulties and the car was not drivable. Within a few days we were contacted by the service manager and told the transmission needed to be replaced under warranty and they confirmed they had a new transmission on site The work was completed promptly and the car was returned in perfect working order We are very happy with the service we received from Koons Lincoln in Annapolis and highly recommend the service center More

I contacted the Service Department about having my car brought into compliance with a safety recall notice and promptly scheduled an appointment. The service advisor sent me both an email confirming the d brought into compliance with a safety recall notice and promptly scheduled an appointment. The service advisor sent me both an email confirming the date and time for the appointment and a text as well. More

Grateful for the service team at Koon’s Ford of Annapolis, they did everything I asked for and more. Very much appreciate them taking the time to do the recall work I needed but forgot about. They Annapolis, they did everything I asked for and more. Very much appreciate them taking the time to do the recall work I needed but forgot about. They went above and beyond! More

Mike Treas has been a pleasure to work with. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. More