Koons Ford of Annapolis

Time spent was reasonable and I was notified of what was being done prior to the work. being done prior to the work. More

Horrible! They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be i They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be in. They looked at a customer-initiated recall for the front end and could not explain to me what was or how it could be repaired, and the adaptive steering issue could not be fixed and stated that the parts could be up to a year away. More

The dealer was able to fit me into their busy schedule and service was fast and friendly. and service was fast and friendly. More

I was scheduled for a tire change which was clearly listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manage listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manager asked ME when the tire was ordered. I said “ when I was here for my service “ to which he replied “On so way back on the 27th” So apparently it’s the customers job to keep track and make sure they have what they need in stock . Seems to me they need better management. Tried to downplay it and just say we can get it ordered and you can come back this afternoon or tomorrow morning and will get you in and out of here. No apology for me sitting there for an hour and a half missing work and total disregard for my time. Definitely will be looking for another dealership for service. The sweet lady in the waiting room is the only reason I would even give 1 star. More

My 2019 Ford F-150 has been at Koons Ford of Annapolis since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I left for the service adviser was the 25th of March and he as yet to return my call. I fully understand supply issues however what does a supply chain issue have to do with customer service. I would think after being without my truck for over 2 months the least Koons Ford of Annapolis could do is offer a loaner but again since they haven't contacted me I guess that would be asking to much. I strongly suggest anyone considering Koons Ford of Annapolis should think twice about taking their business there, here is to hoping I get my truck back before May. More

The salesman didn't even consider my proposal for the Ford explorer. The next day he calls me.. I purchased a vehicle from another Ford Dealership in Columbia MD...Thank kevin Ford explorer. The next day he calls me.. I purchased a vehicle from another Ford Dealership in Columbia MD...Thank kevin More

I had appt. at 9am. My service advisor said to call later in the day to check on status. I called at 3 pm and had to leave a message. At the end of business hours, I still had not received a status report on in the day to check on status. I called at 3 pm and had to leave a message. At the end of business hours, I still had not received a status report on my car. I called the next morning at 9 am and left messages on two phone numbers. An hour later after receiving no update, I called the main number and a woman in service had to physically find my service advisor. He finally called and went to check on my car. 26 hours after my appointment time, my car had not even been looked at. I asked my advisor when it might begin to be serviced and was told he did not know. I came and picked up my vehicle. That is some way to run a business. When I bought the car, Ford was eager to sell me an extended warranty which I purchased. It seems they are not so eager to service my vehicle. More

I'm going to write this review and I haven't even picked up my truck. I called to make a service appointment, which was already 3 weeks out. Then because I wanted my transmission looked at, I had to push up my truck. I called to make a service appointment, which was already 3 weeks out. Then because I wanted my transmission looked at, I had to push the appointment out a few more days. No problem. Or at least I thought no problem. I drop off my truck, Mike Treas, ASM says casually, they are backed up in transmission. I asked what that means and he says a few hours delay, maybe overnight but he will give me a call. Surprise, he didn't call. I left a message last night, no return call, it is already 1pm the next day. I called him this afternoon and he said, well they haven't even looked at it and he has no idea when they will get to it. No I'm sorry, but instead he blames it on me by saying, "well you had so many complaints." Excuse me for being concerned. I paid a lot for a truck and have a service plan (as did many others). I told him to have it ready at 6pm...looked at or not. I'm sure the service technicians are great. Too bad they face of Koons Service is so poor. I'm finished with the service bay at Koons. Poor service, poor communication. More

Never buy a car from Koons Ford, or preorder one. I preordered a Mustang Mach E in July 2020 and it was delivered to Koons in April 2021. I was informed by the sales team that it had arrived. When I c preordered a Mustang Mach E in July 2020 and it was delivered to Koons in April 2021. I was informed by the sales team that it had arrived. When I came by the showroom to pick it up, they said the car was not actually mine, and they told me the vehicle was a demo car from Ford. I found out a couple days later that it was my car, but it had been sold to another customer. Ted Bodnar, the sales manager, lied to my face about the status of my car! Ted intentionally deceived me when I had visited the Koons dealership, and his staff sold the car that I had specifically ordered and reserved months earlier. I had preordered this car with my specifications and had been working with sales staff to pick it up, and they sold it out from under me to another buyer. I did not give Ted or any member of the sales staff authorization to sell this car that had been on hold for me. This entire process was very stressful since the information provided was contradictory and deceptive. Their customer service is appalling and the sales team was extremely hard to deal with.They never seriously tried to remedy the situation even after a letter was sent to the owner of the dealership. The whole process was unethical and unprofessional. Go to another dealer if you want to purchase a Ford. I ended up getting a Mach E from Al Packer's Ford in White Marsh and had an excellent buying experience there. More