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Koons Ford of Annapolis
Annapolis, MD
1,495 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,495 reviews
December 05, 2022
I took my car in for a scheduled appointment. They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even reach anyone by phone. Repeated calls and no one answers in service. I walk in and six people are standing around. More
by CBATEMAN12
Verified Customer
December 04, 2022
It was try’s good one had no appointment but got in and out it was a great experience out it was a great experience More
by PEDIETZ3
December 04, 2022
Great service and friendly staff, vehicle was ready when promised. Will return for future services. promised. Will return for future services. More
by PSROWE13
Employees Worked With
December 04, 2022
Koon's Ford always provides me great service and we enjoy dealing with Mike Treas. He is not only professional but also a caring and friendly guy. Well done! dealing with Mike Treas. He is not only professional but also a caring and friendly guy. Well done! More
by TREEFROGYOGA
Employees Worked With
December 03, 2022
Staff are Friendly, Facility is super clean, Efficient and dependable service… I always feel confident that my vehicle is in good hands…..Mike is fantastic to work with! and dependable service… I always feel confident that my vehicle is in good hands…..Mike is fantastic to work with! More
by KUKURU
Employees Worked With
December 03, 2022
9am appointment (recall) so I was there extra early and I was out by 9:15. Mike and everyone else I encountered was great. And the lovely lady at the counter in the lounge - thanks for making my short wait was out by 9:15. Mike and everyone else I encountered was great. And the lovely lady at the counter in the lounge - thanks for making my short wait even better! More
by karinring
Employees Worked With
Other Employees :
Lady running the coffee counter, very nice to talk to
December 03, 2022
Excellent service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. More
by rlthusius
Employees Worked With
December 03, 2022
Quick efficient service they research my car history make suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car More
by RBEECHENER
Employees Worked With
December 03, 2022
Overcharged me. Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and clai Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and claimed there was nothing wrong with problems that were still under warranty. Had no loaner cars. I will not go f to Koons Ford Annapolis ever again. More
by rosebhud
