Koons Ford of Annapolis

the best customer service of any of the repairs shops our fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost More

The Service Department at Koons Ford Annapolis is Top-Notch! We have been Customers for over 10 years & have always been treated very well. Top-Notch! We have been Customers for over 10 years & have always been treated very well. More

Quick service: I needed the work done before a big trip and they got everything done in time. and they got everything done in time. More

We've been going to Koons Ford Annapolis for years. We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides e We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides excellent, courteous service. We trust Mike completely to take care of our auto service needs. More

All went just fine. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. More

Thank you for the great service. Well pleased with the service and service personnel I met. Well pleased with the service and service personnel I met. More

My Experience has been wonderful, From the moment I walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me t walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me through every step and made sure I felt comfortable with my purchase. More

A wonderful experience. Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was s Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was sure about my purchase - he went above and beyond. Andres answered all of my questions and helped me to make the best choices for me. Both Chuck and Andres made sure to make a personal connection with me, which was very much appreciated. I felt taken care of through every step of the process! More

A piece of my car broke off while I was driving down the road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it i road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it in and when I got there, the scheduler had made my appointment for the wrong day. Then when I came to pick my car up the next day, they told me other things were recalled and they fixed those things, but not what I had brought the car in for. Then I was quoted just under $900 to have that part fixed - all the while sounding irritated with me. I took the car to another mechanic, and he fixed it for $550. The reason I gave 2 starts is because they did fix the other issues from the recall very quickly. More

Again, Bruce Pringle, assigned to help with my visit. He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! More