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Koons Ford of Annapolis
Annapolis, MD
1,948 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,948 reviews
September 06, 2023
SUCH A GREAT EXPERIENCE! WILL RECOMMEND TO ANYONE LOOKING FOR A FORD. THE SERVICE DEPARTMENT IT TOP NOTCH!! WILL RECOMMEND TO ANYONE LOOKING FOR A FORD. THE SERVICE DEPARTMENT IT TOP NOTCH!! More
by JCOLARUSSO
Verified CustomerEmployees Worked With
Other Employees :
Michael Matson, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
September 06, 2023
It was so nice to have them come pick up my car, have it serviced, and bring it back. Such a time saver. And I love the car being washed, too. serviced, and bring it back. Such a time saver. And I love the car being washed, too. More
by ADLADY928
Employees Worked With
September 05, 2023
EVERYTHING WENT AS IT SHOULD GREAT STAFF GREAT PRODUCT AND PRESENTATION WILL RETURN FOR NEXT ONE AND PRESENTATION WILL RETURN FOR NEXT ONE More
by rjohnson47
Employees Worked With
Other Employees :
Kevin Bracey, Joseph Stewart, Tom Donovan, Heidy Rivero
September 03, 2023
I needed a wheelchair vesical and had been looking for 2 weeks. The sale's folks Hanna and Bobbie at Annapolis Koons could not have been more helpful and sincere. Then I took it in for a quick service and t weeks. The sale's folks Hanna and Bobbie at Annapolis Koons could not have been more helpful and sincere. Then I took it in for a quick service and the mechanic made my day! He could not have been any kinder or polite. What an amazing experience so far. More
by JUANITAKEEHN
Employees Worked With
Hanna and Bobbie Baker
September 02, 2023
Derrick was great to work with. I wouldn’t have left with the truck that day if it weren’t for Derrick. He also followed up with me and made me feel good about following up with I wouldn’t have left with the truck that day if it weren’t for Derrick. He also followed up with me and made me feel good about following up with service and also showed me some accessories I plan to purchase. More
by gaber76
Employees Worked With
September 02, 2023
My order for the part needed to address the recall on my Lincoln MKC was cancelled.. Horrible! Lincoln MKC was cancelled.. Horrible! More
by REACHSENAJS
Employees Worked With
August 31, 2023
Everything was done on time and according to plan. No complaints on this service experience. No complaints on this service experience. More
by STARKHE2
Employees Worked With
August 30, 2023
Great service and friendly people. This is my second car from Koons for Annapolis and I will be back for the next one soon. This is my second car from Koons for Annapolis and I will be back for the next one soon. More
by BmorrisonV
Employees Worked With
August 30, 2023
I have had the worst luck with Ford Dealers Service everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how grea everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how great the service has been. Steve the service manager explained everything to me and made me feel comfortable for the service they provided. Thanks Koons Ford!!! More
by 49ERJOES
Employees Worked With
Steven Taylor-Watts
