Koons Ford of Annapolis

Awful dealership… They don’t communicate, leave you hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack of communication) and blame everything on the manufacturer while trying to get $7k over sticker. More

Excellent service again! Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. More

Time spent was reasonable and I was notified of what was being done prior to the work. being done prior to the work. More

Horrible! They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be i They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be in. They looked at a customer-initiated recall for the front end and could not explain to me what was or how it could be repaired, and the adaptive steering issue could not be fixed and stated that the parts could be up to a year away. More

The dealer was able to fit me into their busy schedule and service was fast and friendly. and service was fast and friendly. More

I was scheduled for a tire change which was clearly listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manage listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manager asked ME when the tire was ordered. I said “ when I was here for my service “ to which he replied “On so way back on the 27th” So apparently it’s the customers job to keep track and make sure they have what they need in stock . Seems to me they need better management. Tried to downplay it and just say we can get it ordered and you can come back this afternoon or tomorrow morning and will get you in and out of here. No apology for me sitting there for an hour and a half missing work and total disregard for my time. Definitely will be looking for another dealership for service. The sweet lady in the waiting room is the only reason I would even give 1 star. More

My 2019 Ford F-150 has been at Koons Ford of Annapolis since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I left for the service adviser was the 25th of March and he as yet to return my call. I fully understand supply issues however what does a supply chain issue have to do with customer service. I would think after being without my truck for over 2 months the least Koons Ford of Annapolis could do is offer a loaner but again since they haven't contacted me I guess that would be asking to much. I strongly suggest anyone considering Koons Ford of Annapolis should think twice about taking their business there, here is to hoping I get my truck back before May. More

The salesman didn't even consider my proposal for the Ford explorer. The next day he calls me.. I purchased a vehicle from another Ford Dealership in Columbia MD...Thank kevin Ford explorer. The next day he calls me.. I purchased a vehicle from another Ford Dealership in Columbia MD...Thank kevin More

I had appt. at 9am. My service advisor said to call later in the day to check on status. I called at 3 pm and had to leave a message. At the end of business hours, I still had not received a status report on in the day to check on status. I called at 3 pm and had to leave a message. At the end of business hours, I still had not received a status report on my car. I called the next morning at 9 am and left messages on two phone numbers. An hour later after receiving no update, I called the main number and a woman in service had to physically find my service advisor. He finally called and went to check on my car. 26 hours after my appointment time, my car had not even been looked at. I asked my advisor when it might begin to be serviced and was told he did not know. I came and picked up my vehicle. That is some way to run a business. When I bought the car, Ford was eager to sell me an extended warranty which I purchased. It seems they are not so eager to service my vehicle. More