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Koons Ford of Annapolis
Annapolis, MD
1,732 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,732 reviews
Verified Customer
March 23, 2023
Great customer service mike treas doess great Jobwith his clients Koons ford needs to keep there clients Koons ford needs to keep there More
by RAYMONDRC
March 23, 2023
I had no problem with Koons Ford, but my rating of Ford Motor Co is very poor Motor Co is very poor More
by TEAMWILSON2019
Employees Worked With
Other Employees :
Michael Matson, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
March 23, 2023
They got me in when it was an emergency. I appreciate their willingness to help I appreciate their willingness to help More
by ROBYN_CARPENTER
Employees Worked With
March 23, 2023
Not always the most timely but always friendly and helpful. I would recomend to my friends helpful. I would recomend to my friends More
by RIDGEWAYJ2008
March 23, 2023
we have a fleet of 28 ford vehicles, primarily because the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable More
by PETE36
March 21, 2023
Service is generally great but initially missed the screw in the tire I showed the service rep. Serviced vehicle was returned to me ready to go but I checked the tire and saw the screw was still in it. To th in the tire I showed the service rep. Serviced vehicle was returned to me ready to go but I checked the tire and saw the screw was still in it. To their credit they found a nail in the same tire and thought they were done. I showed them the screw in the tire again and it was quickly taken care of. More
by jryskewich
March 21, 2023
I have been driving from DC to Koon's Ford Annapolis for years due to the wonderful service they provide. Always met with a smile and professional courtesy. Paula is amazing! years due to the wonderful service they provide. Always met with a smile and professional courtesy. Paula is amazing! More
by sokeefe007
Employees Worked With
Paula Veruhis
March 21, 2023
Mike help with a difficult problem we worked through together to keep the cost down .I have worked with Mike and your diesel group for years will not go any were else. together to keep the cost down .I have worked with Mike and your diesel group for years will not go any were else. More
by djpsail
Employees Worked With
March 21, 2023
I brought my truck to this dealership for recalls that were suggested via mail correspondence. The dealership performed the suggested recall, and now my check engine light is on. I have taken my truck bac were suggested via mail correspondence. The dealership performed the suggested recall, and now my check engine light is on. I have taken my truck back to the dealership three times to diagnose the issue with no resolution. My truck was running perfectly fine before I brought it into this dealership. I will not recommend or take my truck back to this facility!!!! More
by Westmo81
Employees Worked With
