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Koons Ford of Annapolis
Annapolis, MD
1,497 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,497 reviews
Verified Customer
December 09, 2022
the work done and friendliness of the staff are very good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pa good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pass app allows for appointment making but does not provide adequate options. the drop off of the vehicle was time consuming and frustrating. there is an overall feeling that no one knows what they should be doing. i own 2 other cars (bmw and subaru) and the service departments for those cars is dramatically more pleasant. More
by MARK@CMSPLASTIC.COM
Employees Worked With
didn't get names
December 09, 2022
I have trust I. My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like governme My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like government red tape. Just an observation. More
by PERRYAB
Employees Worked With
December 08, 2022
This took a work truck off the road for 5 hours I will be canceling my maintenance package canceling my maintenance package More
by jamesschaefer80
December 08, 2022
Chuck the salesman was very helpful. He really knows his job. I will recommend Chuck to my family and friends. He really knows his job. I will recommend Chuck to my family and friends. More
by watkinspw
Employees Worked With
December 08, 2022
OH CHUCK this dude right here is the bomb. com... So freaking awesome , THE BEST salesman I HAVE EVER HAD . HE GOT ME INTO 22 TRUCK . NAMED (SWAMP xxx) SO FUNNY , KOONS FORD ANNAPOLIS I HAVE B com... So freaking awesome , THE BEST salesman I HAVE EVER HAD . HE GOT ME INTO 22 TRUCK . NAMED (SWAMP xxx) SO FUNNY , KOONS FORD ANNAPOLIS I HAVE BOUGHT 3 VEHICLES FROM THERE.. NEVER DISAPPOINTS . CHUCK YOU ROCKED OUT ... More
by Amber Owens
December 07, 2022
Excellent customer service! Love my service manager Mike Treas. He’s always so helpful and has great communication. Love my service manager Mike Treas. He’s always so helpful and has great communication. More
by KELLEY71162
Employees Worked With
December 07, 2022
The schedule and correction of 3 recalls went completely smoothly from drop off to pickup. smoothly from drop off to pickup. More
by mcgarvey1969
December 07, 2022
I've been to several dealerships in my lifetime, Mike T is the best Service Mgr, I've experienced in all of the dealer's that I've been too. Keep up the good work Mike, see ya next-time. is the best Service Mgr, I've experienced in all of the dealer's that I've been too. Keep up the good work Mike, see ya next-time. More
by DREW
Employees Worked With
