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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
435 Reviews

435 Reviews of Klamath Falls Toyota - Service Center

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February 15, 2025

I was treated for good. My service advisor Francisco Martinez was very helpful and honest. I moved here from Los Angeles and was never treated as good as I was here in Klama More

by RDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Martinez
Feb 17, 2025 -

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Francisco met your service expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 12, 2025

Friendly, courteous staff. Looks to meet customer expectations. Follow with answers to customer questions. Repair incomplete job. More

by dmoorexk8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Feb 12, 2025 -

Klamath Falls Toyota responded

It's great to hear that Donnie was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 10, 2025

Joe was helpful and patient to explain lifetime oil plan. I appreciated his positive attitude. More

by GARY.PRESTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Funk
Feb 10, 2025 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Gary, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 09, 2025

First time ever in your facility was as good as it can get. CONGRATULATIONS I WILL MOST DEFINITELY BE BACK!!!!! Thanks Randy Windham More

by Windham 1444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Funk
Feb 10, 2025 -

Klamath Falls Toyota responded

Randy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 06, 2025

Easy to make an appointment & friendly technicians. The only issue was I asked them not to rotate my tires & they did it anyway. More

by JACKSW1EYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Klamath Falls Toyota responded

Thank you for your feedback and we do apologize for rotating your tires. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 05, 2025

Donnie was amazing to work with and made sure that I was able to get my truck back quickly. He was also understanding of my busy schedule and kept following up with me to ensure that I got the work done. No More

by Valerie 134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Klamath Falls Toyota responded

Thank you, Valerie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

Donnie Hodge is a great service advisor thanks Donnie for the great Lithia Motors assist! More

by Bradhill12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Hodges
Feb 04, 2025 -

Klamath Falls Toyota responded

Brad, Thank you! Donnie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

Very fast n professional services, he checked everything n gave recommendations. He was very nice. More

by betty18839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Klamath Falls Toyota responded

Betty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

You guys do a good job on my car thank you my car run good More

by RWDAD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 02, 2025

Spent over thousand dollars and nothing fixed! Same problem!!😡 Called them, still waiting for reply. More

by Marciatraina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Snipes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Feb 06, 2025 -

Klamath Falls Toyota responded

Marcia, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com