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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
325 Reviews

325 Reviews of Klamath Falls Toyota - Service Center

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November 12, 2024

I had an appointment. My car was serviced in a timely manner. The wait was shorter than estimated. More

by Jej853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 12, 2024

I was traveling on way to Ashland, lights came on my dashboard, they ran a diagnostic and gave me great counsel Thanks More

by Fcheadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 11, 2024

I always love Lithia Toyota but this time Donnie went ABOVE & BEYOND for me. Costumer service was top notch, friendly and super kind. Not only do I feel like my car was taken care of, I feel like I was. More

by crystallmuno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Hodge
Nov 12, 2024 -

Klamath Falls Toyota responded

Crystal, Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad Donnie was able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 10, 2024

Fantastic the best, very friendly and professional folks. I have referred them to friends and family. More

by MOCHALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 09, 2024

A very favorable experience. I will recommend to my friends. Staff members are knowledgeable and personable. More

by MEOSAGE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sorrell Alex Dodson Spencer Hammond
Nov 10, 2024 -

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 07, 2024

Thank you for being Toyota and such a very reliable and good for the long run! More

by Chris_marshall32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Funk
Nov 10, 2024 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Chris, and don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 07, 2024

Been getting oil change over there with warranty and then decided they can’t anymore More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Nov 07, 2024 -

Klamath Falls Toyota responded

Hello Joe and thank you for this review. We strive to provide exceptional customer service and deliver a great product. Creating an experience that you cannot find elsewhere is our number 1 goal. We have never, "just decided to not help or service" a guest's vehicle. There is clearly a misunderstanding, and we would love to discuss it with you, so we can continue to do business. We value your business, just like everyone of our customers, and we hope we can sit down and figure out the miscommunication. This will also help us improve as a dealer moving forward, as we use this circumstance to review our process' and train our staff.

November 05, 2024

Service desk guys can be a bit rude sometimes, they pick and choose who they want to give good service to. I had my kids there a week before Halloween getting my car serviced, I was told that it’ll be a 2 h More

by vilaysak_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Bicknell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Klamath Falls Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 01, 2024

Went in for a simple oil change with a appointment and it took 3 hours to get my car serviced. What is the point of making a appointment if I'm just going to wait that long for something simple. Ridiculous! More

by TURNERKATY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Klamath Falls Toyota responded

Katy, Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 01, 2024

It was a great experience. The service person was very helpful, and courteous. Pleasant experience. More

by J_ABARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Nov 04, 2024 -

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear Don and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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