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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
331 Reviews

331 Reviews of Klamath Falls Toyota - Service Center

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December 04, 2023

It took a very long time to get the part that's not you, it took a long time to get it repaired. That was unexpected. More

by Irv775
Recommend Dealer
Yes
Employees Worked With
Use
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for your feedback and we do apologize for the long wait for your parts. We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 04, 2023

It was a long wait. To get an oil change took at least two hours. More

by loco4oakland
Recommend Dealer
Yes
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for this feedback. We do appreciate your patience. We look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen More

by tnramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

It was great, they helped me get Into the exact car I wanted. And they helped me in every way they can to make sure I got approved for a car on my own with no co-signer and poor credit More

by espat22
Recommend Dealer
Yes
Employees Worked With
David, Doug & Crystal And Tim the delivery driver I believe those are the names of everyone who helped me
Dec 04, 2023 -

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

My experience was that the service department was thorough and as quick as they could. They are always busy. More

by Tia_Alli
Recommend Dealer
Yes
Employees Worked With
Francisco
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 03, 2023

Easy to deal with regarding selection, finance, and closing. Could be more competitive with trades More

by davidewiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Klamath Falls Toyota responded

David, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Amazing service. Thorough, took care of everything! Amazing service. Daniel took care of everything! Even spent time to go over the invoice line by line explaining wh More

by lvnrnchlif
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 01, 2023 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Had my oil changed and there was a washer that wasn't the right kind and so my oiled leaked so I had to drive back to town the next day almost a 40mile trip to wait a hour and half to have them fix it. More

by MaureenH02
Recommend Dealer
Yes
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

No problem. Francisco let me know what might be needed extra so there were no surprises. And Joe went over the inspection with me after. More

by BECKYAJ1973
Recommend Dealer
Yes
Employees Worked With
Francisco and Joe
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you, Becky, for your business and this review. We're happy to hear that Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 02, 2023

Very professional Best experience I have ever had dealing with a dealership Honest easy to work it More

by Jessemloza
Recommend Dealer
Yes
Employees Worked With
David Delaney
Dec 04, 2023 -

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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