Klamath Falls Toyota

Service John has always taken care of my vehicles need. He lets me know what I can do at the time and what can be taken care of in the next visit. He also c John has always taken care of my vehicles need. He lets me know what I can do at the time and what can be taken care of in the next visit. He also checked about the recalls for me and will call when parts are available. Unfortunately the parts for the recall were not available and on back order for the past month. This is not within the employees control - this is the manufactures fault. More

Two thumbs up! I brought my 2015 4x4 Tacoma pickup in for my final no-cost service. The folks at the check-in desk were extremely friendly, helpful, and cooperative I brought my 2015 4x4 Tacoma pickup in for my final no-cost service. The folks at the check-in desk were extremely friendly, helpful, and cooperative. My brother picked me up and they even offered to call my brother's cell phone when the service was completed. Excellent service! More

Expectations Met I've had the 'free' oil change package on both vehicles since they were new - it paid for itself many years ago. This gets me into the dealership reg I've had the 'free' oil change package on both vehicles since they were new - it paid for itself many years ago. This gets me into the dealership regularly and allows them to identify any needed maintenance. Of course that's how they make some money, but it helps me too since all the data is in their computer. This last visit there were two things that were past due. No pressure to do either one, but I chose the most critical and got it done at the same time as the oil change. They took care of it all and got the vehicle back to me in the time they had estimated initially. These are my expectations: identify my needs, don't pressure me, do the job properly and in a reasonable time frame. My expectations were met. More

Fast, reliable service. Giving any business a five star rating is something I take very seriously. When one gives this high rating, others may question "how" I arrived at th Giving any business a five star rating is something I take very seriously. When one gives this high rating, others may question "how" I arrived at this conclusion. 5 stars is saying this business is perfect, I left no room for improvement. Yes I did! I am trusting that each individual who falls within this rating to do a self-evaluation. Is he, she performing at this high level? If not, why not? I gave five stars to those employees who are at that level, knowing they have earned it. More

Oil change John Nichols is always willing to go above and beyond for us. Thank you for great customer service and the willingness to help us when we come for se John Nichols is always willing to go above and beyond for us. Thank you for great customer service and the willingness to help us when we come for service. More

Quick and Painless I love when there is no line for my oil change. I got a quick ride to an appointment after leaving my Toyota in the efficient hands of Albert and crew I love when there is no line for my oil change. I got a quick ride to an appointment after leaving my Toyota in the efficient hands of Albert and crew. I called for a pick up, and while waiting the short 5 minutes for Dave to pick me up, got a text that my car was all ready to go. So easy, and they also filled my windshield washer fluid, which I forgot to ask about! I have not been disappointed in the 7 plus years we have been purchasing and servicing our vehicles at Klamath Falls Lithia! More

Thanks great helpful folks. They got me in and out as quickly as possible. Ram needs a reflash for their tire pressure monitoring device. Very frustrating great helpful folks. They got me in and out as quickly as possible. Ram needs a reflash for their tire pressure monitoring device. Very frustrating that it cant be fixed. Been trying for 3 years now. More

service Service was quick. Staff was great, friendly, and courteous. Enjoyable experience. Have had my Lexus serviced here now for 4-5 years. No need to go Service was quick. Staff was great, friendly, and courteous. Enjoyable experience. Have had my Lexus serviced here now for 4-5 years. No need to go to Eugene dealership, where I bought the cr. More

fast car repair I was 30 miles from home when my cars battery went dead. Lithia replaced my battery in less than half hour I'm on my way! I was 30 miles from home when my cars battery went dead. Lithia replaced my battery in less than half hour I'm on my way! More

Always a good experience Nice place to wait, big screen tv and comfortable chairs, fresh coffee, not a problem to wait there. Staff is ALWAYS clear on service procedures an Nice place to wait, big screen tv and comfortable chairs, fresh coffee, not a problem to wait there. Staff is ALWAYS clear on service procedures and polite. I like it there. More