Klamath Falls Toyota

Out of 48 years of purchasing new vehicles this was the worst experience my wife and I ever experienced. We purchased this vehicle remotely from home, understanding this was tough since we were unable to worst experience my wife and I ever experienced. We purchased this vehicle remotely from home, understanding this was tough since we were unable to travel due to health issues. The salesperson was quick in wanting our 2021 Toyota Tundra Limited with very low mileage. Offered several thousand under Carmax's offer. Claimed they don't mark-up vehicles and claimed they offered the discounted benefit to their customers. First hint honesty was lacking since their preowned vehicles didn't reflect that line of BS. When we opted to use Carmax his tone drastically changed. I had asked several times that both the salesperson and finance manager address my wife since she handles all the bills in our household. She never felt so discriminated against in her entire life. Majority of the time they would ignore her or not copy her on texts, emails, or placing calls. Then when it came to obtaining a small amount of financing the salesperson was very disappointed we would not use their local credit union for double the percentage rate then our credit union we were members of for 30 years. Thankfully they did accept a 500 dollar deposit so we felt relatively safe the vehicle wouldn't be sold out from under us. Then the next round of attitude we were faced with was those extra options we chose not to enroll in. The salesperson became quite irate when I opted out of the lifetime oil offer, especially since I had to use a Lithia service location. I have even a larger list of complaints associated with this purchase. The bright spot was we got the vehicle we wanted, and it was delivered by an employee (Ted) from the dealership that had a wonderful customer service attitude. More

Our salesperson Vannessa Baumgart was a joy to work with and in no way pushy or aggressive. She listened to my needs and was very patient and knowledgeable about the vehicle I bought. The dealer was very wi and in no way pushy or aggressive. She listened to my needs and was very patient and knowledgeable about the vehicle I bought. The dealer was very willing to work with me and were able to get me financed even with my challenging credit. Im very satisfied with my experience and plan to return in the future! More

Friendly, knowledgeable and they went out of their way to get us into our Dodge Journey. We couldn't be happier with our salesman, really was a pleasure to deal with. get us into our Dodge Journey. We couldn't be happier with our salesman, really was a pleasure to deal with. More

Excellent customer service! Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatc Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatchback by the time my service was done on my Tundra! More

Worst customer service, I ended up having to spend more time and more money to go over to Medford 1.5 hours away to even get the issue looked at. time and more money to go over to Medford 1.5 hours away to even get the issue looked at. More

I have had the worse luck with this dealership. The jeep I bought is an absolute hunk of junk for 1000s more than I should’ve truly paid for it. The jeep I bought is an absolute hunk of junk for 1000s more than I should’ve truly paid for it. More

The atmosphere was relaxing, Earl Baca was very forthcoming and friendly. All questions we had were answered truthfully and Earl was simply amazing. I usually suffer high anxiety in a dealership, m forthcoming and friendly. All questions we had were answered truthfully and Earl was simply amazing. I usually suffer high anxiety in a dealership, my experience at Klamath Falls Toyota can't compare however. Both my parents and I will think of this dealership first the next time we need a vehicle. It was worth the 2 hour drive %100. More

Friendly staff. Worked well with the customer to meet the customer's needs and expectations in a very positive manner. Worked well with the customer to meet the customer's needs and expectations in a very positive manner. More

The whole experience was friendly, professional and time-efficient, which we appreciated. A few extra kindnesses included delivering the car to us, all the way over the mountains in Ashland, a few days time-efficient, which we appreciated. A few extra kindnesses included delivering the car to us, all the way over the mountains in Ashland, a few days after purchase when we couldn't get the insurance situation worked out over the weekend. In addition, when Chris saw we were wearing masks, he put one on without us even saying anything. Very thoughtful! The facility is also very nice and comfortable, with beverages and fruit to help you while you wait, and even a cornhole game if you need to be entertained. It was the best car dealership experienced we've had. More