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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,997 Reviews

4,997 Reviews of Klaben Ford Lincoln - Service Center

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January 25, 2024

Buy a vehicle and don’t expect anything afterwards. Been waiting on a replacement for my defective ford f150 for months. Don’t expect anything from the people who sold you the vehicle or by other dea More

by Gbrustoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. We ask for this through several venues share it with our entire organization as it is very important to us. After reading your comments I empathize with your frustration and truly just want to help. I was unable to reach you by phone earlier. Might I have just a few more minutes of your time to gain additional insight and find a way to speed things up for you? My personal contact information is below. It does not look like we have seen the vehicle since it was purchased. If we have failed in following up in some other way, I look forward to personally apologizing and finding a way to help get your concern resolved. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – sbradfor@klaben.com – (216)337-1005

January 25, 2024

very friendly and customer oriented when Mona is working the Joe takes me and he is great as well all the techs are great willing to help great teamwork More

by KEZ812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Very pleased with Mona. She is absolutely awesome, She handled everything quickly and found some discounts that I was eligible for.Klaben is GREAT!!!! Scott Valcanoff More

by scottvalcanoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Simply. The. Best. Mona is knowledgeable and efficient and keeps her customers informed throughout the service process. I have used Klaben’s Service Depart More

by CMCBSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Kim is amazing! !!! She is very accommodating for all my service needs. She goes the extra mile to help and make my family safe. More

by dcdjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Always a easy call to schedule service for my F150 at Klaben. I have great confidence in having it serviced properly by Ford certified technicians. My service advisor, Joe French, is very knowledgeable More

by TJPATTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Good helpful dealership. Parts department great. Good at fixing problems but lacking in communication in the service department. More

by bartsharkattack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Meacham, Michael Albritton
Jan 25, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. It was both frustrating and embarrassing to read your comments. Based on them we let you down in providing effective and proactive communication and in turn let you down in process of delivering the level of experience you deserve, No excuses. Might I have just a few more minutes of your time at your convenience to gain additional insight? It is my responsibility to personally apologize to you and use your additional feedback internally for coaching and counselling as we work to improve our performance every day for our guests. Thank you again for your feedback and I look forward to speaking with you soon. Tom Alcorn – talcorn@klaben.com – 330-679-1209

January 23, 2024

Kim is amazing and I'm so thankful for her professionalism. She goes out of her way to help me every single time. More

by Gina.friedlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

Acceptional service when Kim is handling your service. I feel like I have won the golden ticket being matched up with her. Thank you for your knowledge that you work in with our services. Parts ahead of t More

by Luvandhap68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

I’ve been going to this dealership since 2018. They’ve made my car experience convenient and affordable. Shelby is great and always patient and helpful with explaining to me what work my car needs More

by DCarano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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