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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,028 Reviews

5,028 Reviews of Klaben Ford Lincoln - Service Center

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August 15, 2013

Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money More

by Joseph68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 10, 2013

This service department always makes you feel very comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. More

by Swizzieman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 09, 2013

Took my 2103 Focus ST in to have a Ford TSB performed and for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything More

by jerwasup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 08, 2013

Mike is wonderful! He has taken such good care of our vehicles and gives us great service at Klaben. He is a true asset to your service dept. More

by Lwolowiecki
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 02, 2013

Joe French - Service Advisor, provided exceptional assistance in scheduling my vehicle for service. He was very thorough in explaining the work performed and contacted me promptly to advise when servi More

by JCampo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 02, 2013

Joe French has always been an awesome service man for us! We've been coming to Klaben Service many years, for many vehicles. Our Salesman Bob Paytas should be commended for his awesome work and help over th More

by TTFox55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Paytas
May 28, 2013

though I do have all my fords serviced by Klaben Mike is a great advisor always fair and never sugar coats it. I also maintain a 1938 American LaFrance fire engine when it came time to do brakes and other i More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2013

I have been a Ford and Lincoln customer for many years. Two years ago when I purchased a new Lincoln Mona Crooks became my Service Advisor. I have never had a better service experience than those I have h More

by jimkruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 23, 2013

I have been coming to Klaben for service on my Ford Flex for 3 years now and Mike Brandvold has taken excellent care of my vehicle. He is friendly and I receive excellent customer service every time I visi More

by julielazor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2013

I came in for my basic service. and was talking to mona about some sounds I was hearing she sent it back to a tech. he found the problem fast. then mona and the tech mike explained what should be done .sh More

by ron999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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